[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog.post.10-ways-any-small-business-can-integrate-ai":3,"blog.related.10-ways-any-small-business-can-integrate-ai":131,"blog.adjacent.10-ways-any-small-business-can-integrate-ai":421},{"data":4,"meta":127},[5],{"id":6,"Title":7,"Content":8,"Description":9,"Category":10,"slug":11,"createdAt":12,"updatedAt":13,"publishedAt":14,"readTime":15,"documentId":16,"Image":17,"author":67,"Seo":112},23,"10 ways any small business can integrate AI (even a cupcake store!)","AI is being quickly adopted within the tech sphere, but many small businesses are still sleeping on the potential of integrating AI into their business because they are intimidated, don't know how to select good tasks for AI to help with, or just don't think AI is applicable to their \"type\" of business.\n\nIn this article we will show you 10 ways (including example bots) any small business can integrate AI to save time, increase, efficiency, filling skill gaps and more, all through the lens of a small company you typically wouldn't associate with AI. \n\n*Head's up, Angela and Cake My Day aren't real people or businesses, they've been invented purely for illustrative purposes*\n\n## Meet Angela from \"Cake My Day\", a small cup cake store in Newquay, Cornwall.\n\n![FLUX.1 AI Playground (1).jpg](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725448912\u002FFLUX_1_AI_Playground_1_111a1f83e8.jpg)\n\nAngela's eyes sparkled as she gazed out at the rolling waves of Newquay, Cornwall. It had been six months since she'd left her high-stress city job to open \"Cake My Day,\" her dream cupcake shop in this picturesque coastal town. While business was booming, Angela found herself spending more time in the kitchen than on her surfboard. The constant demands of being a solo entrepreneur were taking their toll, and she wondered if she'd ever find the perfect work-life balance she'd envisioned.\n\nOne particularly busy afternoon, as Angela was frantically answering emails, taking orders, and trying to frost a batch of sea-salt caramel cupcakes, she overheard two customers chatting about how AI was revolutionising their small businesses. Intrigued, she decided to explore how this technology could help her ride the wave of success while actually getting back on the waves she loved.\n\n## 1. Generating product descriptions\n\nAngela had always struggled with words and always found the copy she wrote for social media, her website or wherever else boring, and it certainly didn't do her quite frankly phenomenal cupcakes justice. She dreaded trying to describe her creations in a captivating way when positing to social media. \n\nSick of her lacklustre cupcake descriptions, she built a custom bot where she could upload photos of a new cake, and the bot would give it a mouth watering name and description far better than anything she could come up with.\n\n![Xnapper Sept 04.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725459220\u002FXnapper_Sept_04_073a8d2ba6.webp)\n\nTry her cupcake description bot below (use the image below if you like, or any other suitable cupcake)👇\n\n![FLUX.1 AI Playground.jpg](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725447511\u002FFLUX_1_AI_Playground_3d1a019c3b.jpg)\n\n{%bot id=\"7a226514-62ba-4b78-8188-72924dfe9513\" \u002F%}\n\nThis bot saves Angela precious time describing her cupcakes but hopefully you could see how something similar could help any business with descriptions for products or estate agents with property descriptions etc.\n\n## 2. Customer support\n\nAngela likes to leave her phone at home when she goes surfing, but recently she hasn't felt like she could do that because she's inundated with customers emailing her the same questions over and over again. \"Do your cakes contain nuts?\", \"How long does an order take\", \"Can I check the status of my order\". \n\nShe thought adding and FAQ section to her Shopify site would help but it appears no one looks at it! \n\nSince then she's add a customer support bot to her site and it now handles 90% of her customer queries, and can even do things like look up shipping statuses for orders. The bot knows everything about her business, she trained it on the content on her website, its available 24\u002F7, and if there's a question it can't answer it escalates the request her anyway. \n\n![Xnapper Sept 04 (1).webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725461316\u002FXnapper_Sept_04_1_7d96ef960e.webp)\n\nTry her support bot below:\n\n{%bot id=\"5d0357d2-f8f3-4460-919f-2d9c9d2a8325\" \u002F%}\n\n## 3. Generating content for her website\n\nAngela has been reading about SEO and thinks it would be a good idea to create some SEO landing pages on her site. Pages like \"Cupcakes for weddings\", \"Cupcakes for birthdays\", \"Cupcakes for baby showers\". \n\nThe thought of having to write content manually for each of those pages fills her with dread so she creates a bot that can generate content for her website pages using her desired tone of voice while make use of the page builder component types she has available to build out pages in her CMS. \n\n![Xnapper Sep 04.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725465717\u002FXnapper_Sep_04_864e1e50a6.webp)\n\nUsing her new bot she's able to create 30 new pages in day, not only that but the copywriting is far better than anything she could have produced herself!\n\nGive it a go yourself below:\n\n{%bot id=\"704ae9b9-1482-4bd8-b838-4b06069b2978\" \u002F%}\n\n## 4. Brainstorming new product ideas\n\nWhen Angela first started Cake My Day 6 months ago she had a huge backlog of  cupcake ideas but she has quickly exhausted them. She's hit baker's block, and it struggling to come up with new unique ideas. That was true until she created her \"Cupcake ideas\" bot that could help her brainstorm and refine ideas. \n\n![Xnapper Sept 04 (2).webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725466189\u002FXnapper_Sept_04_2_d8d48a298e.webp)\n\nThe bot knows all of her previous recipes and now she can simply ask things like \"Come up with some unique halloween themed cupcake ideas\" and she'll be presented with a number of ideas to get her creative juices flowing, and she can go back and forth to refine ideas with the bot. Bye bye baker's block.\n\nTry below:\n\n{%bot id=\"385e395e-7e60-4508-9d69-70f378e57352\" \u002F%}\n\n## 5. Personalised cold outreach\n\nAngela is thinking of more ways to get her business exposure and thinks there is potential to partner with local businesses that hold events like weddings etc. \n\nShe plans to cold email list of local event venues but the only problem is she absolutely sucks at writing emails. Not to worry, she creates a bot where she provides it a link to the target businesses website, the bot does its research on the business, and then drafts a cold email personalised to that business and how they could collaborate with Cake My Day. \n\n![Xnapper Sept 04 from Squoosh.jpg](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725473362\u002FXnapper_Sept_04_from_Squoosh_acf89ddc8b.jpg)\n\nUsing her cold outreach bot Angela is able to send 50 really high quality personalised emails to her targeted business in a morning.\n\nTry it below:\n\n{%bot id=\"b7cf800f-16b1-40c9-ae4c-82ff08196522\" \u002F%}\n\n## 6. Internal knowledge bots\n\nAngela is a solo business owner at the moment, but she has aspirations to expand so has been building up her company workspace in Notion. It contains all her recipes, processes, supplier information, instructions on how to handle support queries, post orders and more. This will be invaluable when she add to her team. \n\nIn fact, she's done such a good job of documenting here business that its becoming hard for her to find things sometimes. To solve this she's created a bot that use's her Notion workspace as its knowledge base so she can ask it any question and get results back instantly. \"I've run out of flour, whats the number of Cornwall baking supplies\", \"Whats the recipe for my ice cream deluxe \ncupcake\". \n\n![Xnapper Sep 5.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725545942\u002FXnapper_Sep_5_dc7f95fbde.webp)\n\nTry it below:\n\n{%bot id=\"f86c0465-284b-4c6d-af2a-b85575cde1c3\" \u002F%}\n\n## 7. Marketing ideas\n\nAngela's cup cake business is going well, but baking is her strong point, not marketing. She knows marketing is important, but often struggle to know where she should be focusing her marketing efforts. \n\nTo help with this she now has an awesome marketing ideas bot that knows everything about her business and can help her brainstorm marketing ideas and campaigns thats are completely bespoke to Cake My Day. \n\n![Xnapper Sept 05.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725548148\u002FXnapper_Sept_05_f325875bf0.webp)\n\nTry below:\n\n{%bot id=\"66d11ef6-81e0-4049-b92f-49ff7fa6eef8\" \u002F%}\n\n## 8. Writing newsletters\n\nAngela's best mate Craig keeps banging on about \"how newsletter are all the rage at the moment, and she should really start a newsletter for her customers to keep the up to date with everything Cake My Day\". \n\nShe get's why its a good idea, but the idea of having to write even more content makes her feel sick. She quickly remembers that she can just create another bot to help her do this and the \"Cupcake Chronicles\" newsletter bot is born. \n\n![Xnapper Sept 05 (1).webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725552241\u002FXnapper_Sept_05_1_23d8191bb0.webp)\n\nNow all she has to do is outline some top level points for each newsletter and the bot drafts the rest. A few small tweaks and its ready to send. She notices a huge uptake in return customers after launching her newsletter. \n\nGive the newsletter generation bot a go below:\n\n{%bot id=\"9a2e3b30-9c7e-40b6-8a1a-87390603801e\" \u002F%}\n\n## 9. Workflow automation and 10. data extraction\n\n(Two in one, its not cheating we promise, its two seperate things, extracting data, and using it as part of a workflow by saving to Notion.)\n\nAll businesses have some very boring receptive tasks that owners dread. For Angela that storing and recording her ingredient expense receipts. She was sick of the piles of paper receipts clogging up her desk, she built a bot that will file and organise them into a nice neat searchable Notion table for her. \n\nAll she has to  do is upload a snap of the receipt and the bot extracts all the important informations and adds it to here Notion table ([see an example here](https:\u002F\u002Fpixelhop.notion.site\u002Ffa35ab72455d465a86a32d8518c8e7e0?v=399299b6791148d2834685b6b7b1de50&pvs=4)) where she can find all her receipts in one place. \n\n![Xnapper Sept 06 Screenshot.jpg](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725628793\u002FXnapper_Sept_06_Screenshot_2c313d8fea.jpg)\n\nand here's her receipt database in Notion:\n\n![Xnapper Sept 6.jpg](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1725628950\u002FXnapper_Sept_6_995b4d14de.jpg)\n\nThis has worked so well she's thinking of making another bot that works in a similar way for the mountains of snail mail she receives!\n\nTry the bot with your own receipts here:\n\n{%bot id=\"94e3e9e9-2103-4ca5-8ee7-2bb45b76d9ff\" \u002F%}\n\n## More time for surfing\n\nSix months after implementing these AI solutions, \"Cake My Day\" had become the talk of Newquay. Angela's cupcakes were in high demand for weddings and events across Cornwall. Best of all, she was finally living her dream – running a successful business while having plenty of time to surf.\n\nAs she paddled out one golden afternoon, watching the sun dip towards the horizon, Angela smiled. Thanks to embracing AI, she had truly found her perfect balance – serving up sweet treats and catching sweet waves in equal measure.\n\nThe story of \"Cake My Day\" provides a great example of how with a little creativity and the right technology, small business owners can have their cake and eat it too. \n\nBy leveraging AI, entrepreneurs like Angela can optimise their operations, enhance customer experiences, and find more time to pursue their passions. So, whether you're running a bakery, a boutique, or any small business, consider how AI might just be the secret ingredient to your success and satisfaction.\n\nHopefully this post has inspired you to start exploring how you can integrate AI into your business, and if it is we would love to help! You can create a free account on Chat Thing and start creating bots, or if you want some customised help figuring out exactly where and how AI can integrate with your business, chat to us over at [Pixelhop for AI consulting](https:\u002F\u002Fpixelhop.io). \n\n\n\n","AI is being quickly adopted within the tech sphere, but many small businesses are still sleeping on the potential of integrating AI into their business. \n\nIn this article we will show you 10 ways (including example bots) any small business can integrate AI to save time, increase, efficiency, filling skill gaps and 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ways any small business can integrate AI","In this article we will show you 10 ways (with example bots) any small business can integrate AI..",{"id":18,"name":19,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":117,"hash":58,"ext":24,"mime":27,"size":59,"url":60,"previewUrl":15,"provider":61,"provider_metadata":126,"createdAt":63,"updatedAt":64,"documentId":65,"publishedAt":66,"focalPoint":15},{"large":118,"small":120,"medium":122,"thumbnail":124},{"ext":24,"url":25,"hash":26,"mime":27,"name":28,"path":15,"size":29,"width":30,"height":31,"provider_metadata":119},{"public_id":26,"resource_type":33},{"ext":24,"url":35,"hash":36,"mime":27,"name":37,"path":15,"size":38,"width":39,"height":40,"provider_metadata":121},{"public_id":36,"resource_type":33},{"ext":24,"url":43,"hash":44,"mime":27,"name":45,"path":15,"size":46,"width":47,"height":48,"provider_metadata":123},{"public_id":44,"resource_type":33},{"ext":24,"url":51,"hash":52,"mime":27,"name":53,"path":15,"size":54,"width":55,"height":56,"provider_metadata":125},{"public_id":52,"resource_type":33},{"public_id":58,"resource_type":33},{"pagination":128},{"page":129,"pageSize":130,"pageCount":129,"total":129},1,25,{"data":132,"meta":417},[133,238,319],{"id":134,"Title":135,"Content":136,"Description":137,"Category":10,"slug":138,"createdAt":139,"updatedAt":140,"publishedAt":141,"readTime":142,"documentId":143,"Image":144,"author":187},58,"Lead Capture is live: meet your visitors before the first message","Every chat on your website starts the same way.\n\nA stranger arrives. They ask their question. Your agent answers. They leave.\n\nYou never find out who they were. They might have been your ideal customer. They might have been ready to buy. You will never know, because nothing asked.\n\nThat changes today.\n\n![The visitor-facing pre-chat form rendered on a bot page, with intro copy above the fields](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051094\u002Fdocs\u002Fprechat-form-visitor.png)\n\n### Meet your visitors before the first message\n\nLead Capture shows a short form to visitors before the chat opens. They fill in their name and email, or whatever your team actually needs to know, and then the conversation starts.\n\nBy the time they send their first message, you already know who they are.\n\n{% youtube id=\"ygNJiEvskZ4\" \u002F%}\n\n### Your team knows who called\n\nEvery form submission is saved to the conversation. Open any chat in Chat Thing and the visitor's details are right there at the top, before the first message.\n\nIf you want those details in your CRM, your inbox, or your team's Slack channel, you can connect that too. It is optional, but it means your team can follow up the next morning knowing exactly who they spoke to, what they asked, and what they came in for.\n\n### Ask for what you actually need\n\nThe default form asks for a name and an email. That is usually enough.\n\nBut if your team needs more, the company, the product they are asking about, a callback date, you can add those fields too. Drag to reorder. Mark the ones that matter as required.\n\nThere is also a short intro message you can put above the form. Use it to explain what the chat is for, set the right expectation, or just make people feel welcome before they fill anything in.\n\n![The \"Require a pre-chat form\" toggle and intro copy field in the web channel settings](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051081\u002Fdocs\u002Fprechat-form-toggle.png)\n\n### Why asking up front works\n\nMost teams try to capture emails at the end of a chat. A popup. A nudge. A \"before you go\" moment.\n\nThe conversion on those is brutal. The visitor got their answer and they are already on their way out.\n\nAsking at the start works because the visitor is already here. They came to get help. Filling in a short form is not friction, it is an introduction. And when they do it, the whole conversation that follows is warmer, more personal, and easier to follow up on.\n\n### Where this makes the biggest difference\n\nIf you sell anything with a sales process, demos, pricing questions, onboarding, Lead Capture means your team goes into every follow-up with context instead of a cold email address.\n\nIf you run a B2B site, knowing the company before the chat starts is the difference between a useful conversation and a polite one.\n\nIf you do lead generation, this replaces the popup form entirely. Same details. Better experience. And the visitor gets their questions answered on the way in.\n\n### The honest caveat\n\nLead Capture is on the web channel for now. It does not work on WhatsApp, Slack, or Discord, those channels do not have a natural place for a form before the conversation starts. We will think about how this could work on other channels in the future.\n\n### Privacy, kept simple\n\nVisitors see the form before they share anything. Required fields are marked. The intro copy is yours to write, including any consent line your jurisdiction needs. Their details stay in your Chat Thing account and only go to the tools you choose to connect.\n\n### Getting started\n\nLive today on Pro and Business plans.\n\nGo to your agent, open Channels, find the web channel settings, and turn on \"Require a pre-chat form.\" Pick your fields. Save. The next visitor who opens your chat will see it.","Lead Capture is a native pre-chat form on the web channel. Visitors fill it in, the chat opens, and their answers flow into your systems via webhook so your assistant knows who it is talking to from message one.","launch-week-05-lead-capture","2026-05-01T13:34:00.052Z","2026-05-15T09:40:45.108Z","2026-05-08T07:54:14.803Z",3,"hztpimum2ubw64jvkf1s6pzn",{"id":145,"name":146,"alternativeText":147,"caption":148,"width":20,"height":21,"formats":149,"hash":181,"ext":151,"mime":154,"size":182,"url":183,"previewUrl":15,"provider":61,"provider_metadata":184,"createdAt":185,"updatedAt":185,"documentId":186,"publishedAt":66,"focalPoint":15},838,"day-05-lead-capture-feature-card-v3-1920x1080","Lead Capture — Day 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V2: Mentions, DMs, and Slash Commands","Discord users, this one is for you.\n\n{% youtube id=\"gyTe7D1Ur0A\" \u002F%}\n\nWe've rebuilt our Discord integration from the ground up. The result is an agent that feels like it actually belongs in Discord, rather than one that was stitched on as an afterthought.\n\n## What changed and why\n\nThe original Discord integration (v1) was built around a single slash command. Simple, focused, and it works well for servers that want exactly that: one clean command, minimal permissions, maximum predictability.\n\nBut a lot of you wanted more. You wanted your agent in the flow of conversation, not off to the side waiting to be formally invoked. So we built v2.\n\n## What's new in v2\n\n### Respond to @mentions\n\nYour agent now responds when someone mentions it directly in a channel. A team member can type `@YourAgent what's the returns policy?` mid-conversation and get an answer right there, without switching context or typing a slash command.\n\n### Direct messages\n\nUsers can now DM your agent privately. Useful for sensitive questions, personal account lookups, or extended back-and-forth that would clutter a public channel.\n\n### Slash commands\n\nSlash commands are still here, now with Discord's native autocomplete. Type `\u002Fask` (or whatever you configure) and Discord surfaces it instantly.\n\n### Threaded conversations\n\nV2 keeps conversations organised in threads, so channels stay clean even when your agent is active across multiple conversations at once.\n\n## V1 or V2: which is right for you?\n\nBoth versions are available.\n\nV2 is the better fit for most teams. It brings your agent into the natural flow of conversation, supports multiple interaction types, and uses Discord's full feature set.\n\nV1 is a good fit if your server is privacy-sensitive and you'd prefer the smallest possible permission footprint, or if a single slash command is genuinely all you need.\n\n## Setting it up\n\nSwitching to V2 takes three steps:\n\n1. **Switch to V2** in your Discord channel settings inside Chat Thing\n2. **Enable Message Content Intent** in your Discord agent settings (this allows the agent to read messages it's mentioned in)\n3. **Update the interaction endpoint URL** in your Discord agent settings\n\nNew to Discord? Our setup guide walks you through connecting to a server.\n\n---\n\n**Discord V2 is available now** on all plans with Discord channels.","Our Discord integration just got a major upgrade. Your agent now responds to @mentions, works in DMs, and supports slash commands.","discord-v2-mentions-dms-slash-commands","2026-04-03T14:04:07.209Z","2026-05-07T14:26:21.653Z","2026-05-07T14:06:11.426Z","glglrazs0t6l7v9tyqv73faa",{"id":249,"name":250,"alternativeText":251,"caption":148,"width":20,"height":21,"formats":252,"hash":281,"ext":151,"mime":154,"size":282,"url":283,"previewUrl":15,"provider":61,"provider_metadata":284,"createdAt":285,"updatedAt":285,"documentId":286,"publishedAt":66,"focalPoint":15},836,"day-04-discord-feature-card-v5-1920x1080","Discord V2 Gateway — Day 04",{"large":253,"small":260,"medium":267,"thumbnail":274},{"ext":151,"url":254,"hash":255,"mime":154,"name":256,"path":15,"size":257,"width":30,"height":157,"sizeInBytes":258,"provider_metadata":259},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Flarge_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","large_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","large_day-04-discord-feature-card-v5-1920x1080",487.81,487807,{"public_id":255,"resource_type":33},{"ext":151,"url":261,"hash":262,"mime":154,"name":263,"path":15,"size":264,"width":39,"height":40,"sizeInBytes":265,"provider_metadata":266},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fsmall_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","small_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","small_day-04-discord-feature-card-v5-1920x1080",135.86,135861,{"public_id":262,"resource_type":33},{"ext":151,"url":268,"hash":269,"mime":154,"name":270,"path":15,"size":271,"width":47,"height":48,"sizeInBytes":272,"provider_metadata":273},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fmedium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","medium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","medium_day-04-discord-feature-card-v5-1920x1080",283.55,283550,{"public_id":269,"resource_type":33},{"ext":151,"url":275,"hash":276,"mime":154,"name":277,"path":15,"size":278,"width":55,"height":56,"sizeInBytes":279,"provider_metadata":280},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fthumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","thumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","thumbnail_day-04-discord-feature-card-v5-1920x1080",41.8,41800,{"public_id":276,"resource_type":33},"day_04_discord_feature_card_v5_1920x1080_dd50c4434a",384.64,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fday_04_discord_feature_card_v5_1920x1080_dd50c4434a.png",{"public_id":281,"resource_type":33},"2026-05-07T14:26:13.064Z","f703sw9jn2bui9nanspjh57q",{"id":288,"Name":289,"createdAt":290,"updatedAt":291,"publishedAt":292,"documentId":293,"Image":294},11,"Chris","2024-09-26T14:45:01.162Z","2026-05-19T11:51:46.202Z","2026-05-19T11:51:46.263Z","lm3bpo0a4f8dlhl99y0bztzn",{"id":295,"name":296,"alternativeText":15,"caption":15,"width":297,"height":297,"formats":298,"hash":313,"ext":151,"mime":154,"size":314,"url":315,"previewUrl":15,"provider":61,"provider_metadata":316,"createdAt":317,"updatedAt":317,"documentId":318,"publishedAt":317,"focalPoint":15},841,"avatar.png",512,{"small":299,"thumbnail":306},{"ext":151,"url":300,"hash":301,"mime":154,"name":302,"path":15,"size":303,"width":39,"height":39,"sizeInBytes":304,"provider_metadata":305},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fsmall_avatar_d040acbf49.png","small_avatar_d040acbf49","small_avatar.png",243.02,243024,{"public_id":301,"resource_type":33},{"ext":151,"url":307,"hash":308,"mime":154,"name":309,"path":15,"size":310,"width":104,"height":104,"sizeInBytes":311,"provider_metadata":312},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fthumbnail_avatar_d040acbf49.png","thumbnail_avatar_d040acbf49","thumbnail_avatar.png",33.15,33147,{"public_id":308,"resource_type":33},"avatar_d040acbf49",66.53,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Favatar_d040acbf49.png",{"public_id":313,"resource_type":33},"2026-05-19T11:51:38.933Z","gg7jrmstvpwjzszr0gtzrhnk",{"id":320,"Title":321,"Content":322,"Description":323,"Category":10,"slug":324,"createdAt":325,"updatedAt":326,"publishedAt":327,"readTime":142,"documentId":328,"Image":329,"author":367},59,"Your agent noticed something your team missed, AI analytics are here","While we were testing the new Chat Thing analytics with a real estate customer, the dashboard flagged something nobody on the team had spotted. The same complaint kept coming up in conversation after conversation: for-sale signs were being left up on houses long after the houses had sold, and customers were quietly getting fed up about it.\n\nThe recommendation the dashboard wrote back was as plain as the problem. Take the signs down sooner.\n\nThat isn't the kind of insight you find by staring at a pie chart. It's what a member of staff might pick up if they read every single chat from the past week, and even then only if they were paying close attention.\n\nToday we're shipping the new Analytics dashboard for Chat Thing. It does the reading for you, and it tells you what to do.\n\n{% youtube id=\"1NWRzG6YW5k\" \u002F%}\n\n### What's in it\n\nOpen the Overview tab on any agent, pick a month range, and you get five sections that answer the questions you opened the dashboard to ask.\n\n### Topic Analysis\n\n![Topic Analysis — Top Conversation Topics ranked list and Trending Topics Over Time chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247246\u002Fdocs\u002Fanalytics\u002Fanalytics-topics.png)\n\nEvery conversation grouped by what it was actually about. Not raw keywords, themes.\n\nTop Conversation Topics gives you a ranked list with counts and percentages. Trending Topics Over Time is a weekly line chart that shows which subjects are climbing and which are falling.\n\nYou can manage up to ten custom topics per agent, rename them, colour-code them, or have Chat Thing generate them from your conversation data.\n\n### Sentiment Analysis\n\n![Sentiment Analysis — Positive \u002F Neutral \u002F Negative donut, trend line, and emotion-detection breakdown](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247248\u002Fdocs\u002Fanalytics\u002Fanalytics-sentiment.png)\n\nA donut chart breaks every conversation into Positive, Neutral, or Negative. A trend line shows whether your users are getting happier or more frustrated week by week.\n\nEmotion detection goes one level deeper. How often users are Curious, Satisfied, Frustrated, Confused, and the rest, with percentages for each.\n\n### Engagement Insights\n\n![Engagement Insights — messages per conversation, daily volume, resolution rate, and duration with trend chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247249\u002Fdocs\u002Fanalytics\u002Fanalytics-engagement.png)\n\nThe conversation quality metrics most teams want, in one place.\n\nAverage messages per conversation. Average daily chat volume. Resolution rate. Average conversation duration. The trend chart plots messages-per-conversation against resolution rate, so you can tell whether longer chats are actually helping anyone.\n\n### Common Questions\n\n![Common Questions — top ten clustered questions with topic tags and ask-counts](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247251\u002Fdocs\u002Fanalytics\u002Fanalytics-questions.png)\n\nAn AI clusters every question your users asked into the top ten things they actually wanted to know.\n\nEach cluster has a topic tag, an ask-count, and an expandable view of the individual conversations behind it. This is where you find the article you should write next, the FAQ entry that's missing, the prompt instruction your agent needs.\n\n### Actionable Recommendations\n\n![Actionable Recommendations — ranked suggestions with type, priority, impact, and action steps](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247253\u002Fdocs\u002Fanalytics\u002Fanalytics-recommendations.png)\n\nThe dashboard generates specific suggestions ranked by priority. High, Medium, Low, Info.\n\nEach recommendation has a type (Prompt Update, Knowledge Gap, Business Insight, Feature Suggestion, or Success), a description, an impact statement, action steps, and the count of conversations it affects. Some are about your agent. Others are about your business.\n\nThe for-sale-sign story came out of this section. The dashboard noticed the same complaint surfacing across many separate conversations, classified it as a Business Insight, and wrote a one-line action: take the signs down sooner, your customers are noticing.\n\n### It catches what you would miss\n\nThis is the bit we keep coming back to. The dashboard isn't only summarising agent performance. It's listening to what your customers are saying about the business behind the agent, and giving you a quiet nudge when something's off.\n\nA delivery window that's frustrating people. A returns step that nobody can find. A booking flow that loses customers halfway through. A sign that's been up too long.\n\nYou don't need to know the question in advance. The dashboard finds it for you.\n\n### Weekly email digest\n\nIf you'd rather not open the dashboard at all, opt in to a weekly email with the headline metrics, sentiment overview, top questions, AI insights, and links straight back into the dashboard. Configurable per user in Account settings.\n\n### Why we built it this way\n\nThe data was always there. What was missing was someone to read it.\n\nAn LLM can read every conversation an agent had this month, cluster the themes, surface the friction, rank the priorities, and tell you what to do about it. So that's what the dashboard does.\n\n### Getting started\n\nLive today on Pro and Enterprise plans.\n\nOpen any agent, click Overview, pick a month range. Topics, sentiment, engagement metrics, common questions, and recommendations all populate automatically.\n\nTomorrow: if your community runs on Discord, you'll want to be here.\n","Chat Thing Analytics reads every conversation your agent has and tells you what to do. Topic analysis, sentiment, engagement, common questions, and ranked recommendations on every agent overview tab.","launch-week-03-ai-powered-analytics","2026-05-01T13:36:54.654Z","2026-05-06T07:42:18.442Z","2026-05-06T07:42:18.435Z","e3xh09z4zgdvu1rpx1k4n1g5",{"id":330,"name":331,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":332,"hash":361,"ext":151,"mime":154,"size":362,"url":363,"previewUrl":15,"provider":61,"provider_metadata":364,"createdAt":365,"updatedAt":365,"documentId":366,"publishedAt":66,"focalPoint":15},832,"Day 03 Analytics Feature Card.png",{"large":333,"small":340,"medium":347,"thumbnail":354},{"ext":151,"url":334,"hash":335,"mime":154,"name":336,"path":15,"size":337,"width":30,"height":157,"sizeInBytes":338,"provider_metadata":339},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Flarge_Day_03_Analytics_Feature_Card_df18a577dc.png","large_Day_03_Analytics_Feature_Card_df18a577dc","large_Day 03 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bots with Gemini 1.5 Pro + more updates!","Hey there, AI enthusiasts and bot-building extraordinaires!\n\nBuckle up, because we're about to take you on a wild ride through our latest and greatest [Chat Thing](https:\u002F\u002Fchatthing.ai) updates, but before we start we got an answer to the question we know you have all been asking yourselves! \n\n**Does a 1 million long context window make you good at Chess?** \n\nWell, apparently not! Here's GPT-4o smoking Gemini 1.5 Pro on our silly [LLM chess benchmark](https:\u002F\u002Fllm-battle.chatthing.ai\u002Fgames\u002F11). \n\n![Xnapper Aug 07 2024.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1723062239\u002FXnapper_Aug_07_2024_c352756ec7.webp)\n\nRead more about that later, but now, let's move on to our serious updates!\n\n## 🧠 Gemini 1.5 Models: Because Size (of Context) Matters (just not in Chess)!\n\nRemember when we thought 128k tokens were a lot? Well, hold our coffee, because Google has two absolute units of AI models, and guess what? They're now part of the Chat Thing family!\n\nWhy should you care? Well, imagine asking your bot to analyze \"War and Peace,\" and it says, \"Is that all you've got?\" That's the power we're talking about! They are both strong models and support vision and power-ups!\n\n### 💨 Gemini 1.5 Flash: The Budget-Friendly Brainiac\nThink of Flash as that friend who's always got a witty comeback, but never asks you to split the bill. It's quick, it's smart, and it won't break the bank. Perfect for high traffic bots that don't need to do complex reasoning tasks. \n\n### 🦸‍♂️ Gemini 1.5 Pro: The Superhero of AI\nIf Flash is your witty friend, Pro is like having the entire Avengers team at your disposal. It's not just smart; it's Google's flagship model and works out slightly cheaper than GPT-4o in terms of message tokens. And with a context window of 1 MILLION tokens, it's got a memory that would make an elephant jealous! 🐘\n\nAdding Gemini continues our commitment to integrating all the cutting edge models with Chat Thing so you can use all of them under one roof. Head over to the docs to view all our [available models](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Favailable-models).\n\nYou can now select the Gemini model from your bot's \"General settings\" within the \"Model settings\" section.\n\n![Xnapper Aug 07.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1723063829\u002FXnapper_Aug_07_aec429ba3b.webp)\n\n## 📝 Conversation Summaries: Because Who Has Time to Read Everything?\n![Xnapper Aug 07 (3).webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1723064245\u002FXnapper_Aug_07_3_1baebdff2a.webp)\nWe heard you loud and clear: \"Reading is hard!\" (Okay, maybe that's not exactly what you said, but close enough). So, we've introduced Conversation Summaries!\nNow you can get the TL;DR of your bot convos right in the sidebar. It's like having a personal assistant for your AI assistant. How meta is that? 🤯\nAnd psst... we're cooking up something even cooler: email summaries! Soon, you'll be able to catch up on your bot's social life over your morning coffee. ☕\n\nYou can now enable this from your bot general settings:\n![Xnapper Aug 07 (1).webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1723064286\u002FXnapper_Aug_07_1_f5cd6bbd41.webp)\n\n## 🏆 GPT-4o mini: The New Sheriff in Town\nMove over, GPT-3.5! There's a new default model in town, and its name is GPT-4o mini. \nIf you're still hanging out with GPT-3.5, it's time for an upgrade. Your bot will thank you (probably with a much wittier response).\n\n##♟️ LLM Chess Battle: May the Best Bot Win!\nEver wondered what would happen if we put AI models in a chess ring and let them duke it out? Well, wonder no more! Head over to [https:\u002F\u002Fllm-battle.chatthing.ai](https:\u002F\u002Fllm-battle.chatthing.ai) and watch the GPU-powered showdown live!\n\nWhy have we built this? Well we think its the most fun LLM benchmark around even if its not the most useful. As it turns our current LLM models are pretty rubbish at chess in comparison to humans, but even still the flagship models seem to be better than the older models so it will be interesting to see how this changes as newer models are released. \n\nCurrent reigning champ: GPT-4o! It's been serving checkmates like they're going out of style, even taking down the mighty Gemini 1.5 Pro. Will its reign last? Grab some popcorn and find out! 🍿\n\n## Wrapping It Up with a Bow (Because We're Fancy Like That)\n\nPhew! That was a lot, wasn't it? But wait, there's more! (Just kidding, that's all for now). We're constantly cooking up new ways to make Chat Thing the most awesome AI playground out there.\n\nHave you taken these new features for a spin yet? Did Gemini 1.5 Pro write you a sonnet about your cat? Did GPT-4o mini finally understand your sarcasm? We want to hear all about it!\n\nDrop us a line, send a carrier pigeon, or use that fancy AI bot you just built to let us know how these updates are rocking your world.\nStay cool, stay curious, and keep on bot-building, you magnificent AI tamers!\n\nCatch you on the flippity-flip! ✌️","Gemini 1.5 models with 1M tokens, conversation summaries, GPT-4o mini as default, and watch AI chess battles live! Upgrade your bots now!","changelog","build-bots-with-gemini-1-5-pro-more-updates","2024-08-07T20:26:38.464Z","2024-08-07T21:08:51.852Z","2024-08-07T21:08:51.845Z","jbeayfkrgru1z3nedk1x2v68",{"id":130,"Title":434,"Content":435,"Description":436,"Category":427,"slug":437,"createdAt":438,"updatedAt":439,"publishedAt":440,"readTime":15,"documentId":441},"V2 Slack AI agents with Chat Thing","## Introducing Our New Advanced Slack Integration for Chat Thing!\n\nWe’re thrilled to announce the release of an exciting new feature for Chat Thing: Our V2 Slack Integration! With this update, you can bring the full power of AI assistants directly into your Slack workspace, enabling your team to work smarter, faster, and more collaboratively than ever before.\n\n## What’s New in the Advanced Slack Integration?\n\nWith our new Slack integration, you can:\n\n* **Create AI Slack Bots**: Seamlessly add AI assistants powered by top models like ChatGPT, Claude, Gemini, Mistral, and more to your Slack workspace. These bots can answer questions, summarize channel activity, analyze images, and much more.\n* **Enhance Team Productivity**: Enable your team to find answers quickly with bots that access your knowledge base. Save time by automating repetitive tasks, generating reports, and even drafting content.\n* **Stay Informed:** Get summaries of key activities in channels while you’ve been away, ensuring you’re always up to speed.\n* **Use Advanced Features**: Leverage power-ups and tool calling directly from Slack to extend your bot’s capabilities and create timesaving workflows tailored to your needs.\n\n## V2 Slack Integration\n\nThis new integration is our V2 Slack integration, offering a significant upgrade from the previous version. Unlike the V1 integration, which relied on slash commands, the V2 integration allows you to interact with your bot by mentioning it directly using @ like a real user. This enhancement makes your bot feel more natural and integrated into your workflow.\n\n## Getting Started Is Easy\n\nSetting up your AI assistant in Slack is simple. We’ve created a quick start video to guide you through the process. \n\n{% youtube id=\"8rOAtUw2RSE\" %}\n{% \u002Fyoutube %}\n\nHere’s a quick overview:\n\n1. **Enable the Slack Channel**: From your bot’s dashboard, navigate to the Channels tab and toggle on the Slack integration.\n2. **Configure Your Bot**: Set a name and handle for your bot and follow the guided steps to create a Slack app, connect credentials, and install it in your workspace.\n3. ** Start Chatting**: Use your bot’s @handle in channels or start a direct message. You can also interact via the Slack AI Assistants sidebar for a dedicated space to access your bot’s full capabilities.\n\nFor a comprehensive guide, visit our Slack Bot Channel documentation.\n\n## Powerful Use Cases for AI Slack Assistants\n\nHere are just a few of the innovative ways you can use your AI assistants in Slack:\n\n* **Summarise Channel Activity**: Quickly catch up on what’s happened in specific channels with detailed summaries.\n* **Automate Reporting**: Schedule weekly reports summarising key activities across your channels to stay organised and focused.\n* **Proactive Messaging**: Instruct your bot to post updates or reports into designated channels without requiring a direct query.\n* **Streamline Workflows**: Combine Chat Thing’s many features to handle everything from generating social media content ideas to monitoring project statuses with traffic light ratings.\n\n## AI Right Where You Work\n\nOne of the most powerful aspects of this integration is having AI assistance right where your team is already working. Imagine this: your developer posts hard-to-read email headers into Slack while debugging why emails are going to junk. Instead of switching tools or platforms, you can simply @ your bot to analyze the headers and highlight potential issues. It’s like having an AI teammate ready to tackle challenges in real time, no matter the task.\n\n## Flexible and Customisable\n\nNeed to tweak your bot’s name, icon, or settings? No problem! You can easily update configurations from both Slack and Chat Thing, giving you full control over your AI assistant.\n\n## Why Upgrade to the Advanced Slack Integration?\n\nThis new feature is available on our Standard, Pro, and Enterprise plans, offering teams of all sizes access to cutting-edge AI technology right where they work. Whether you’re brainstorming, managing projects, or simply trying to stay on top of things, Chat Thing’s Slack integration is here to make your life easier.\n\n## Ready to Transform Your Slack Workspace?\n\nCheck out our [quick start video](https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=8rOAtUw2RSE) and start harnessing the power of AI in Slack today. For detailed instructions and more use cases, visit our [Slack Bot Channel documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fslack-bot-channel).\n\nWe can’t wait to see how you’ll use this integration to boost productivity and collaboration in your workspace. Let us know your thoughts and share your success stories – we’re always here to help!\n\n","We’re thrilled to announce the release of an exciting new feature for Chat Thing: Our V2 Slack Integration!","v2-slack-ai-agents-with-chat-thing","2024-12-20T22:38:53.961Z","2024-12-20T22:51:29.464Z","2024-12-20T22:51:29.458Z","qrk4m0c586pdsyisyjabd0jz"]