[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog.post.custom-domains-your-bot-your-brand-your-domain":3,"blog.related.custom-domains-your-bot-your-brand-your-domain":125,"blog.adjacent.custom-domains-your-bot-your-brand-your-domain":348},{"data":4,"meta":122},[5],{"id":6,"Title":7,"Content":8,"Description":9,"Category":10,"slug":11,"createdAt":12,"updatedAt":13,"publishedAt":14,"readTime":15,"documentId":16,"Image":17,"Seo":15,"author":70},32,"Custom Domains: Your Bot, Your Brand, Your Domain","Your bots just got a whole lot more professional. We're excited to announce **Custom Domains** — a feature that lets you serve your Chat Thing bots from your very own domain.\n\nInstead of embedding your bot from `embed.chatthing.ai`, you can now use something like `chat.yourcompany.com` or `support.yourbrand.io`. It's fully white-labelled, SSL-secured, and takes just a few minutes to set up.\n\n## Why Custom Domains?\n\nWhen you embed a Chat Thing bot on your website, your users see our domain in the embed URL. For most use cases that's fine, but if you're building a product, running an agency, or just want that extra polish — having your own domain makes all the difference.\n\n**Benefits include:**\n\n- **Brand consistency** — Your bot lives on your domain, matching the rest of your site\n- **Trust signals** — Users see your domain, not a third party\n- **Professional appearance** — Perfect for client-facing bots and enterprise deployments\n- **Full SSL coverage** — We handle certificates automatically via Cloudflare\n\n## How It Works\n\nSetting up a custom domain is straightforward:\n\n1. **Add your domain** — Head to your bot's Web channel settings and enter your desired domain (e.g., `chat.yourcompany.com`)\n2. **Configure DNS** — We'll generate three DNS records for you to add:\n   - A TXT record for SSL certificate validation\n   - A TXT record to verify domain ownership\n   - A CNAME record pointing to `embed.chatthing.ai`\n3. **Verify and go live** — Click verify, wait for DNS propagation, and you're done!\n\n![Custom domains section](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1770654691\u002Fdocs\u002Fmzhljvoxddzbh2rqbbqd.png)\n\nOnce active, your embed codes automatically update to use your custom domain. No code changes needed.\n\n![Custom domain active with embed code](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1770654295\u002Fdocs\u002Flribfkrjyalvghfyo4ed.png)\n\n## Domain Status Flow\n\nYour domain will progress through these statuses:\n\n- **Pending** — Domain added, awaiting setup\n- **DNS Pending** — Records detected, SSL certificate being issued\n- **Active** — Fully configured and ready to use ✅\n- **Failed** — Check your DNS records and try again\n\n## Availability\n\nCustom Domains is available as a paid addon. Each addon provides one custom domain slot across your team. You can purchase additional slots from your [billing page](https:\u002F\u002Fchatthing.ai\u002Fapp\u002Fbilling) if you need multiple domains.\n\n## Get Started\n\nReady to give your bots a professional home? Check out our [Custom Domains documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fcustom-domains) for the full setup guide.","Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of 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in Chat Thing: Dictation, Spoken Responses, Spam Protection, Bot Duplication & More!","We've been hard at work shipping some highly-requested features to help you build even better AI agents. Here’s a look at what’s new:\n\n### 🗣️ Dictation & Spoken Responses\n\nFrankly, we're a little embarrassed this one took so long, but we're thrilled to finally release Dictation and Spoken Responses for the web channel! Your users can now interact with your bots using just their voice for a more natural and accessible experience.\n\nAnd this is just the beginning—soon, you’ll be able to customise the voice to perfectly match your brand.\n\nLearn how to enable it in the [Web Channel Documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fweb-channel#dictation-and-spoken-responses).\n\n![Xnapper-2025-07-30-20.00.42.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1753902103\u002FXnapper_2025_07_30_20_00_42_d3a9b00e2d.png)\n\n### 🛡️ Spam Protection\n\nProtect your public-facing bots from abuse with our new Spam Protection feature. Powered by Cloudflare Turnstile, it provides a seamless, privacy-preserving way to block automated spam without forcing your users to solve annoying CAPTCHAs. You can activate it from your web channel settings.\n\nCheck out the [Spam Protection Documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fweb-channel#spam-protection) to get started.\n\n![Cloudflare turnstile spam protection](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1753965261\u002FCloudflare_turnstile_spam_protection_f03ff305b8.png)\n\n### 💬 \"Talk to a human\" Power-up Update\n\nWe've made our \"Talk to a human\" power-up more flexible. You can now specify exactly which email address you want escalations to be forwarded to, directly within the power-up settings.\n\nFind out more in the[ Talk to a human Docs](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Ftalk-to-a-human).\n\n### ✨ Duplicate your Bots\n\nSpeed up your workflow with bot duplication! You can now create a copy of any existing bot, with full control to choose what you want to include—from data sources and prompts to channel settings and power-ups.\n\nLearn how in the [Duplicating Bots Documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fduplicating-bots).\n\n### Advanced: New Dynamic Prompt Tags\n\nFor our advanced users, you can now include two new replacement tags in your prompts that will be replaced dynamically at runtime: \u003Cbot-id> and \u003Cconversation-id>. This allows for more advanced logging, tracking, and multi-agent workflows.\n\n---\n\nWe can’t wait to see what you think of these updates, happy agent building","Announcing new Chat Thing features: Add voice dictation and spoken responses to your bot, enable Cloudflare spam protection, duplicate bots, and more.","new-in-chat-thing-dictation-spoken-responses-spam-protection-bot-duplication-and-more","2025-07-31T13:58:00.791Z","2025-07-31T14:00:47.897Z","2025-07-31T13:58:05.390Z","oqpzapmxkep0kh8kv70pb38f",{"id":138,"name":139,"alternativeText":15,"caption":15,"width":140,"height":141,"formats":142,"hash":173,"ext":144,"mime":147,"size":174,"url":175,"previewUrl":15,"provider":65,"provider_metadata":176,"createdAt":177,"updatedAt":177,"documentId":178,"publishedAt":69,"focalPoint":15},670,"Audio and spam 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GPT-4.1 now + more updates","Hi agent builders! It’s been a while but we’ve got some great updates for you today!\n\n## Introducing GPT-4.1 Models\nHot off the press, only released yesterday, we've integrated OpenAI's latest GPT-4.1 models into Chat Thing, offering significant performance enhancements across the board. You can't use these models via ChatGPT as they are API only so Chat Thing is a great place to test them out! Here's some of the improvements:\n\n- **Expanded Context Window**: Handle up to 1 million tokens, enabling deeper context understanding.​\n- **Improved Coding Capabilities**: Achieved a 54.6% score on SWE-bench Verified, surpassing GPT-4o's 33.2%. ​\n- **Enhanced Instruction Following**: Better at adhering to complex, multi-step instructions. ​\n- **Cost-Effective Options**: GPT-4.1 Nano is now our most affordable model.\n\nRead OpenAI’s announcement post [here](https:\u002F\u002Fopenai.com\u002Findex\u002Fgpt-4-1\u002F)\n\nYou can select the 4.1 models from the model selector in your bot settings now. \n\n## Enhanced Chat Responses\n\n- **Code Syntax Highlighting**: Code blocks in responses now feature syntax highlighting for improved readability.​\n![Code Block Syntax Highlighting PR 851.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1744732406\u002FCode_Block_Syntax_Highlighting_PR_851_f4893cc0d8.png)\n- **LaTeX Rendering**: Mathematical expressions are rendered using LaTeX for clearer presentation.​\n![LaTeX Math Expression Rendering PR 852.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1744732431\u002FLa_Te_X_Math_Expression_Rendering_PR_852_aa86045fe6.png)\n\n## Additional Updates\n\n- Multilingual Support: Added and refined translations for multi-modal chat interface elements.​\n- RSS Data Source Scraping: Enabled CSS exclude rules to refine content extraction.​\n- Email Enhancements: Included reply-to headers in \"talk-to-human\" emails for better communication.​\n- UI Improvements: Enhanced conversation view styling for better readability.​\n- Bug Fixes: Resolved issues including duplicate bot-to-bot responses and improved API power-up validation.​\n\nWe can’t wait to see what you think of these updates, happy agent building!","Create smarter AI agents with Chat Thing's latest update: now featuring OpenAI's GPT-4.1 models, code syntax highlighting, LaTeX rendering, and 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AI Agents with Gemini 2.0 Flash: Now Available on Chat Thing","We're thrilled to announce that we've integrated the powerful and cost-effective Gemini 2.0 Flash models into Chat Thing! Released just yesterday by Google, you can now leverage the speed and efficiency of Google's latest AI technology to build even better AI agents and bots for your business.\n\n## What's New? Gemini 2.0 Flash & Flash-Lite for AI Agent Development\n\n* **Gemini 2.0 Flash & Flash-Lite**: Experience enhanced performance and multimodal reasoning with these new models. Benefit from Gemini's impressive context window (1 million tokens for Flash & Flash-Lite), allowing your bots to understand and process significantly more information than many other models. This leads to more coherent, relevant, and insightful interactions. Perfect for high-volume tasks and handling vast amounts of information.\n* **Unbeatable Value**: Gemini 2.0 Flash-Lite is now the cheapest model on the Chat Thing platform!\n  * Input Token Modifier: **0.15**\n  * Output Token Modifier: **0.6**\n* **Gemini 2.0 Pro Coming Soon**: We'll be adding the Gemini 2.0 Pro model as soon as it's out of experimental preview, so stay tuned! Pro has a 2 million token context window!\n\nThese new models offer an incredible balance of power and affordability and we can’t wait to see what you use them for! \n\n## **Ready to Build Your AI Agent?**\n\nLog in to Chat Thing today and start experimenting with the Gemini 2.0 Flash models! We can't wait to see what you build. Start **building AI agents with Gemini 2.0** now!","We’re thrilled to announce that we’ve integrated the powerful and cost-effective Gemini 2.0 Flash models into Chat Thing! 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Whether you’re testing prompts, running internal experiments, or using your bots for everyday work tasks, My Chats keeps things clean, organised, and totally private.\n\n[Watch a Tutorial ](https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=wPInzl-EdHI)\n \n### **Why You’ll Love My Chats**\nIf you’re creating multiple agents and bots to help with your work, My Chats makes it significantly easier to find, resume, and manage your conversations. Here’s what makes it awesome:\n\n**💬 Private Conversations**\nEverything you chat about in My Chats is visible only to you. No team access, no clutter — just your own focused workspace.\n\n**🤖 Easy Bot Switching**\nStart new chats with any of your bots from one place. Perfect if you’re juggling multiple agents for different projects.\n\n**🕒 Organised History**\nAll your personal chats are neatly listed in chronological order. Find what you need fast and continue exactly where you left off.\n\n### **🧭 How to Use My Chats**\n\n1️⃣ **Accessing My Chats**\n\nYou can navigate to the new feature directly from your main dashboard:\n![my_chats_menu_36972bbe00.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1761572354\u002Fmy_chats_menu_36972bbe00_f95ac2b0a5.webp)\n\nIn the left-hand sidebar, locate and click the My Chats link.\n\n2️⃣ **Start a New Private Chat**\n\nThe My Chats screen opens to a default view allowing you to start a new chat.\n\n On the \"Start a new chat\" screen, click the dropdown menu to select a bot.\nYou can either type the name of your bot to search or select it from the list.\n Type your query into the text box at the bottom and hit Enter or click the send button to start your conversations.\n\nThe chat will function just like your normal bot conversations, utilising any power-ups (like Google Search, API Actions, etc.) that the selected bot has configured.\n\n![start_new_chat_3b1ba8b0f1.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1761572353\u002Fstart_new_chat_3b1ba8b0f1_c779ecbc5b.webp)\n\n3️⃣ **Viewing and Resuming Past Chats**\n\nAll your personal chats across all your bots are listed on the left sidebar under the \"Chats\" heading, sorted in reverse chronological order (most recent at the top).\n\nResume a chat: Click on any chat title in the list to instantly load and resume that conversation.\nSearch History: Click the Search chats button at the top of the chat list to open a search window. You can type keywords to quickly find conversations you've had previously.\nStart a New Chat: Click the New chat button to return to the \"Start a new chat\" screen.\n\n4️⃣ **Chat Actions**\n\nFor any chat in your history, you can access additional actions by clicking the three-dot menu icon next to the chat title in the sidebar.\n\nAvailable actions include:\n\n**Share link:** Generate a shareable link for the conversation.\n\n**Download:** Download a transcript of the conversation.\n\n**View bot settings:** Quickly jump to the settings page for the bot used in that chat.\n\n**Delete:** Permanently delete the conversation from your history.\n\n![Image_from_Squoosh_f1c8a65d83.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1761572352\u002FImage_from_Squoosh_f1c8a65d83_27a31597de.webp)\n\n**🔒 Privacy, Guaranteed**\n_Chats conducted in the My Chats section are strictly private and accessible only to you. They will not appear in the main Conversations area, which is typically used for shared, team-wide conversations._\n\nThis is just the start, we’re building even more ways to make Chat Thing your daily sidekick.\n\n","Say hello to My Chats: your private, personal space to chat with your bots without cluttering your team’s main Conversations feed. Whether you’re testing prompts, running internal experiments, or using your bots for everyday work tasks, My Chats keeps things clean, organised, and totally private.","blog","my-chats-now-available-on-chat-thing","2025-10-27T13:55:34.361Z","2025-10-27T13:53:20.095Z","vp5uvm1rl4ytij6t26tbdtzy",{"id":360,"Title":361,"Content":362,"Description":363,"Category":354,"slug":364,"createdAt":365,"updatedAt":366,"publishedAt":367,"readTime":15,"documentId":368},35,"6 Prompt Tricks That Make Your Agent 10x Better","**You've built your agent, connected your data... but the responses are just okay.**\n\nMaybe it's too verbose. Maybe it sounds like a robot reading Wikipedia. Maybe it keeps saying things you wish it wouldn't.\n\nThe good news? A few small tweaks to your system prompt can completely transform how your agent behaves. Here's what actually works.\n\n---\n\n## 1. Tell it who it IS, not just what it does\n\n**❌ Weak:** \"You are a helpful assistant that answers questions about our product.\"\n\n**✅ Better:** \"You are Mia, a friendly support agent for Acme Co. You're patient, clear, and never condescending. You explain things simply and always make the customer feel heard.\"\n\n**Why it works:** Giving your agent a defined personality and communication style makes responses feel human. It's not just answering. It's *being* someone.\n\n> 💡 Focus on *how* the agent should communicate — its tone, values, and approach — rather than a fictional backstory. \"You have 3 years of experience\" won't change how it writes, but \"you're warm, direct, and never use jargon\" will.\n\n![Personality example](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773746861\u002Flarge_img1_1371f80c37.png)\n\n---\n\n## 2. Give your agent context about who it works for\n\nYour agent might know your documentation inside out, but does it actually know what your company does?\n\nAdding a line or two of base context helps your agent frame answers properly and sound like it actually belongs to your team.\n\n**✅ Add context like:**\n\n> \"Chat Thing is a SaaS tool that helps companies build AI agents using their own data. Our customers are typically marketing teams, support teams, and developers who want to create AI agents without coding.\"\n\nThis helps your agent:\n\n- Understand the bigger picture when answering questions\n- Speak to your target audience in the right way\n- Avoid generic responses that could apply to any company\n\nThink of it like onboarding a new team member. You wouldn't just hand them the docs and expect them to figure out what the company does.\n\n![Context example](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773746893\u002Flarge_img2_b57fc46217.png)\n\n---\n\n## 3. Add explicit \"Don'ts\"\n\nYour agent doesn't know what you DON'T want unless you tell it. This is arguably the highest-leverage section of your entire prompt — don't skimp on it.\n\n**✅ Add rules like:**\n\n- \"Never make up information. If you don't know, say so.\"\n- \"Don't use technical jargon unless the user does first.\"\n- \"Never mention competitors by name.\"\n- \"Don't apologise more than once per response.\"\n- \"Only answer questions related to [your topic]. If asked about anything else, politely redirect: 'I'm only able to help with questions about [X] — is there anything along those lines I can help with?'\"\n\nThat last one is critical and most people forget it. Without a scope limit, your agent will happily answer questions about cooking, tax law, or whatever else users throw at it.\n\nThese boundaries prevent the most common agent cringe moments.\n\n![Don'ts example](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773746896\u002Flarge_img3_3b196d11ca.png)\n\n---\n\n## 4. Set the tone with examples\n\nThe fastest way to get consistent tone? Show, don't tell.\n\n**✅ Include sample responses in your prompt:**\n\n> \"When greeting users, respond like this: 'Hey! 👋 How can I help you today?' NOT like this: 'Greetings. I am here to assist you with your enquiry.'\"\n\nYour agent learns tone from patterns, not descriptions.\n\n![Tone example](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773746899\u002Flarge_img4_253dc8acad.png)\n\n---\n\n## 5. Give it a \"fallback\" behaviour\n\nWhat should your agent do when it genuinely can't help?\n\n**✅ Be specific:**\n\n> \"If you can't answer a question from the provided data, say: 'Hmm, I'm not sure about that one. You can reach our team at support@acme.com for more help.'\"\n\nWithout this, agents either hallucinate answers or give awkward non-responses.\n\n![Fallback example](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773746901\u002Flarge_img5_767f393cee.png)\n\n---\n\n## 6. Keep responses short (and control formatting)\n\nMost users want quick answers, not essays.\n\n**✅ Add a length and format instruction:**\n\n> \"Keep responses concise — aim for 2-3 sentences unless the question requires more detail. Use bullet points for lists or step-by-step instructions, but stick to plain prose for simple answers. Don't use headers or markdown formatting unless the answer is long enough to need it.\"\n\nThis single section often has the biggest impact on user experience. Without it, agents default to walls of formatted text for even simple questions.\n\n---\n\n## Quick template to steal\n\nHere's a starter prompt structure you can adapt:\n\n```\nYou are [Name], a [role] for [Company]. You're [personality traits — e.g. warm, direct, patient].\n\n[Company] is [brief description of what your company does and who your customers are].\n\nYour job is to [primary purpose] using the information provided.\n\nRules:\n- Only answer questions about [your topic]. For anything else, redirect politely.\n- Never make up information. If you don't know, say so.\n- Keep responses concise (2-3 sentences for simple questions).\n- Use bullet points for lists or steps, plain prose for simple answers.\n- Use a friendly, conversational tone — no jargon unless the user uses it first.\n- If you can't help, direct users to [fallback contact].\n\n[Add any specific don'ts for your use case]\n\nExample response (greeting): \"[Your example here]\"\nExample response (can't help): \"[Your fallback example here]\"\n```\n\n---\n\n## One last tip: your prompt is never finished\n\nDon't treat your system prompt as a one-time task. The best way to improve it is to watch where your agent fails, then add a rule to prevent it.\n\nSpot a hallucination? Add a don't. Responses too long? Tighten the length rule. Agent went off-topic? Add a scope limit. Each version should be a little better than the last.\n\n---\n\n## Go try it\n\nOpen your agent settings, tweak your system prompt, and test the difference. Small changes here have a bigger impact than adding more data.\n\n**Got a prompt trick that works well for you?** [Let us know on Discord](https:\u002F\u002Fdiscord.com\u002Finvite\u002FDGCCR34Fsj). We might feature it!\n\n---\n\n📚 [**Read the full guide in our documentation**](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fbot-advanced-settings#customising-the-bot-prompt?utm_source=blog&utm_medium=content&utm_campaign=prompt-tricks)","You've built your agent, connected your data... but the responses are just okay. Here are 6 prompt tricks that will completely transform how your agent behaves.","6-prompt-tricks-that-make-your-ai-agent-10x-better","2026-03-17T10:59:08.336Z","2026-03-23T07:56:55.067Z","2026-03-17T11:46:16.792Z","txc7jp6ibmew2tk2qzdy96cs"]