[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog.post.launch-week-01-zapier-ai-actions":3,"blog.related.launch-week-01-zapier-ai-actions":130,"blog.adjacent.launch-week-01-zapier-ai-actions":421},{"data":4,"meta":126},[5],{"id":6,"Title":7,"Content":8,"Description":9,"Category":10,"slug":11,"createdAt":12,"updatedAt":13,"publishedAt":14,"readTime":15,"documentId":16,"Image":17,"author":67,"Seo":112},10," Launch Week: Day 1 - Zapier Power-up","The Zapier AI Action power-up will allow your bot to use the thousands of services on Zapier during conversations. This will open up all sorts of new use cases for your bots, and we can't wait to see what you'll build!\n\n## Welcome to Power-Ups Launch Week!\nWe're kicking off an electrifying week here at Chat Thing with something we've all eagerly anticipated. Today marks the beginning of our Power-Ups Launch Week. Today, we are announcing our Zapier AI Action power-up, but before we dive deeper into that, let's give you an overview of Power-ups themselves!\n\n## What's a Power-up?\nPower-ups allow your bots to perform actions using other services and tools on the user's behalf. Before power-ups, Chat Thing bots could only perform question-and-answer tasks, but with power-ups, they can do so much more.\n\nThink of bots that, during a chat, can look things up with a Google search, collect data and save it to a database, or even send emails.\n\nIf you know of OpenAI's function calling or tools, think of this as our implementation, but with the added advantage of requiring no code to set up and configure these integrations (Well, in most cases).\n\nThis launch week, we are releasing our initial set of power-ups, but this is just the beginning. We will continue to add to this library and make them more powerful.\n\n## Day 1: Zapier AI Action Power-up\nThe first power-up we are announcing is potentially one of the most powerful! Our Zapier AI Action power-up will allow your bot to use any of the thousands of services on the Zapier platform to perform tasks during conversations.\n\nTo give you an idea of what the Zapier Power-up can do and how to set it up, we've made the video below. If reading's more your style, feel free to read on.\n\n{% youtube id=\"-Wqp02r7wf8\" \u002F%}\n\nIn case you haven't heard of Zapier AI Actions, you can read more about them [here](https:\u002F\u002Factions.zapier.com\u002Fdocs\u002Fguides\u002Fgetting-started\u002Fintro), but essentially it's a new way of interacting with the Zapier platform, designed specifically for AI bots.\n\nUsing the Zapier actions in Chat Thing is as easy as setting up the actions you want on Zapier like below:\n\n![Xnapper-2024-04-05-20.38.55.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1712346175\u002FXnapper_2024_04_05_20_38_55_f8fcea72fe.png)\n\nand then add them to Chat Thing as a power-up where you can configure their settings, and adjust how your bot uses them:\n\n![Xnapper-2024-04-05-20.37.40.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1712346175\u002FXnapper_2024_04_05_20_37_40_037621e330.png)\n\n### Example use-cases\n- Customer Support Automation: Imagine a bot that not only answers FAQs but also schedules appointments directly in your Google Calendar or updates a ticket in Zendesk without any manual intervention.\n- Lead Generation and Follow-up: Your bot can now capture leads through chat, add them to your Mailchimp for immediate follow-up, or enter their details into a CRM like Salesforce, all in real-time.\n- Feedback Collection and Processing: Collect feedback during a chat, and have your bot automatically categorize and save it to a tool like Google Sheets or send it to a specific Slack channel for immediate action.\n\n## Getting started\nBefore you get started with the Zapier AI action, we recommend you take a look at our general Power-ups documentation here: [Power-up basics](\u002Fdocs\u002Fpower-up-basics&previews=true).\n\nOnce you are happy with the basics of Power-ups, take a look at our dedicated Zapier Power-up docs here: [Zapier Power-up](\u002Fdocs\u002Fzapier-power-up?previews=true), where you will find a step-by-step guide.\n\n## Up next!\nI can't believe we are only on day one of our first launch week! There's still so much more to come! Join us again tomorrow when we announce a couple of new power-ups that will give your bot users new ways to get in contact. \n","Zapier AI Actions - Launch Week 01","blog","launch-week-01-zapier-ai-actions","2024-04-05T12:31:28.319Z","2024-06-19T16:02:24.115Z","2024-04-22T09:39:18.318Z",null,"ib0e0b1io8o5fa2aujrp8yhb",{"id":18,"name":19,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":22,"hash":58,"ext":24,"mime":27,"size":59,"url":60,"previewUrl":15,"provider":61,"provider_metadata":62,"createdAt":63,"updatedAt":64,"documentId":65,"publishedAt":66,"focalPoint":15},329,"Day 1 - Zapier AI Actions.webp",2560,1440,{"large":23,"small":34,"medium":42,"thumbnail":50},{"ext":24,"url":25,"hash":26,"mime":27,"name":28,"path":15,"size":29,"width":30,"height":31,"provider_metadata":32},".webp","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1712320235\u002Flarge_Day_1_Zapier_AI_Actions_cefb90ca18.webp","large_Day_1_Zapier_AI_Actions_cefb90ca18","image\u002Fwebp","large_Day 1 - 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They ask their question. Your agent answers. They leave.\n\nYou never find out who they were. They might have been your ideal customer. They might have been ready to buy. You will never know, because nothing asked.\n\nThat changes today.\n\n![The visitor-facing pre-chat form rendered on a bot page, with intro copy above the fields](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051094\u002Fdocs\u002Fprechat-form-visitor.png)\n\n### Meet your visitors before the first message\n\nLead Capture shows a short form to visitors before the chat opens. They fill in their name and email, or whatever your team actually needs to know, and then the conversation starts.\n\nBy the time they send their first message, you already know who they are.\n\n{% youtube id=\"ygNJiEvskZ4\" \u002F%}\n\n### Your team knows who called\n\nEvery form submission is saved to the conversation. Open any chat in Chat Thing and the visitor's details are right there at the top, before the first message.\n\nIf you want those details in your CRM, your inbox, or your team's Slack channel, you can connect that too. It is optional, but it means your team can follow up the next morning knowing exactly who they spoke to, what they asked, and what they came in for.\n\n### Ask for what you actually need\n\nThe default form asks for a name and an email. That is usually enough.\n\nBut if your team needs more, the company, the product they are asking about, a callback date, you can add those fields too. Drag to reorder. Mark the ones that matter as required.\n\nThere is also a short intro message you can put above the form. Use it to explain what the chat is for, set the right expectation, or just make people feel welcome before they fill anything in.\n\n![The \"Require a pre-chat form\" toggle and intro copy field in the web channel settings](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051081\u002Fdocs\u002Fprechat-form-toggle.png)\n\n### Why asking up front works\n\nMost teams try to capture emails at the end of a chat. A popup. A nudge. A \"before you go\" moment.\n\nThe conversion on those is brutal. The visitor got their answer and they are already on their way out.\n\nAsking at the start works because the visitor is already here. They came to get help. Filling in a short form is not friction, it is an introduction. And when they do it, the whole conversation that follows is warmer, more personal, and easier to follow up on.\n\n### Where this makes the biggest difference\n\nIf you sell anything with a sales process, demos, pricing questions, onboarding, Lead Capture means your team goes into every follow-up with context instead of a cold email address.\n\nIf you run a B2B site, knowing the company before the chat starts is the difference between a useful conversation and a polite one.\n\nIf you do lead generation, this replaces the popup form entirely. Same details. Better experience. And the visitor gets their questions answered on the way in.\n\n### The honest caveat\n\nLead Capture is on the web channel for now. It does not work on WhatsApp, Slack, or Discord, those channels do not have a natural place for a form before the conversation starts. We will think about how this could work on other channels in the future.\n\n### Privacy, kept simple\n\nVisitors see the form before they share anything. Required fields are marked. The intro copy is yours to write, including any consent line your jurisdiction needs. Their details stay in your Chat Thing account and only go to the tools you choose to connect.\n\n### Getting started\n\nLive today on Pro and Business plans.\n\nGo to your agent, open Channels, find the web channel settings, and turn on \"Require a pre-chat form.\" Pick your fields. Save. The next visitor who opens your chat will see it.","Lead Capture is a native pre-chat form on the web channel. Visitors fill it in, the chat opens, and their answers flow into your systems via webhook so your assistant knows who it is talking to from message one.","launch-week-05-lead-capture","2026-05-01T13:34:00.052Z","2026-05-15T09:40:45.108Z","2026-05-08T07:54:14.803Z",3,"hztpimum2ubw64jvkf1s6pzn",{"id":143,"name":144,"alternativeText":145,"caption":146,"width":147,"height":148,"formats":149,"hash":181,"ext":151,"mime":154,"size":182,"url":183,"previewUrl":15,"provider":61,"provider_metadata":184,"createdAt":185,"updatedAt":185,"documentId":186,"publishedAt":66,"focalPoint":15},838,"day-05-lead-capture-feature-card-v3-1920x1080","Lead Capture — Day 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V2: Mentions, DMs, and Slash Commands","Discord users, this one is for you.\n\n{% youtube id=\"gyTe7D1Ur0A\" \u002F%}\n\nWe've rebuilt our Discord integration from the ground up. The result is an agent that feels like it actually belongs in Discord, rather than one that was stitched on as an afterthought.\n\n## What changed and why\n\nThe original Discord integration (v1) was built around a single slash command. Simple, focused, and it works well for servers that want exactly that: one clean command, minimal permissions, maximum predictability.\n\nBut a lot of you wanted more. You wanted your agent in the flow of conversation, not off to the side waiting to be formally invoked. So we built v2.\n\n## What's new in v2\n\n### Respond to @mentions\n\nYour agent now responds when someone mentions it directly in a channel. A team member can type `@YourAgent what's the returns policy?` mid-conversation and get an answer right there, without switching context or typing a slash command.\n\n### Direct messages\n\nUsers can now DM your agent privately. Useful for sensitive questions, personal account lookups, or extended back-and-forth that would clutter a public channel.\n\n### Slash commands\n\nSlash commands are still here, now with Discord's native autocomplete. Type `\u002Fask` (or whatever you configure) and Discord surfaces it instantly.\n\n### Threaded conversations\n\nV2 keeps conversations organised in threads, so channels stay clean even when your agent is active across multiple conversations at once.\n\n## V1 or V2: which is right for you?\n\nBoth versions are available.\n\nV2 is the better fit for most teams. It brings your agent into the natural flow of conversation, supports multiple interaction types, and uses Discord's full feature set.\n\nV1 is a good fit if your server is privacy-sensitive and you'd prefer the smallest possible permission footprint, or if a single slash command is genuinely all you need.\n\n## Setting it up\n\nSwitching to V2 takes three steps:\n\n1. **Switch to V2** in your Discord channel settings inside Chat Thing\n2. **Enable Message Content Intent** in your Discord agent settings (this allows the agent to read messages it's mentioned in)\n3. **Update the interaction endpoint URL** in your Discord agent settings\n\nNew to Discord? Our setup guide walks you through connecting to a server.\n\n---\n\n**Discord V2 is available now** on all plans with Discord channels.","Our Discord integration just got a major upgrade. Your agent now responds to @mentions, works in DMs, and supports slash commands.","discord-v2-mentions-dms-slash-commands","2026-04-03T14:04:07.209Z","2026-05-07T14:26:21.653Z","2026-05-07T14:06:11.426Z","glglrazs0t6l7v9tyqv73faa",{"id":249,"name":250,"alternativeText":251,"caption":146,"width":147,"height":148,"formats":252,"hash":281,"ext":151,"mime":154,"size":282,"url":283,"previewUrl":15,"provider":61,"provider_metadata":284,"createdAt":285,"updatedAt":285,"documentId":286,"publishedAt":66,"focalPoint":15},836,"day-04-discord-feature-card-v5-1920x1080","Discord V2 Gateway — Day 04",{"large":253,"small":260,"medium":267,"thumbnail":274},{"ext":151,"url":254,"hash":255,"mime":154,"name":256,"path":15,"size":257,"width":30,"height":157,"sizeInBytes":258,"provider_metadata":259},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Flarge_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","large_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","large_day-04-discord-feature-card-v5-1920x1080",487.81,487807,{"public_id":255,"resource_type":33},{"ext":151,"url":261,"hash":262,"mime":154,"name":263,"path":15,"size":264,"width":39,"height":40,"sizeInBytes":265,"provider_metadata":266},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fsmall_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","small_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","small_day-04-discord-feature-card-v5-1920x1080",135.86,135861,{"public_id":262,"resource_type":33},{"ext":151,"url":268,"hash":269,"mime":154,"name":270,"path":15,"size":271,"width":47,"height":48,"sizeInBytes":272,"provider_metadata":273},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fmedium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","medium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","medium_day-04-discord-feature-card-v5-1920x1080",283.55,283550,{"public_id":269,"resource_type":33},{"ext":151,"url":275,"hash":276,"mime":154,"name":277,"path":15,"size":278,"width":55,"height":56,"sizeInBytes":279,"provider_metadata":280},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fthumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","thumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","thumbnail_day-04-discord-feature-card-v5-1920x1080",41.8,41800,{"public_id":276,"resource_type":33},"day_04_discord_feature_card_v5_1920x1080_dd50c4434a",384.64,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fday_04_discord_feature_card_v5_1920x1080_dd50c4434a.png",{"public_id":281,"resource_type":33},"2026-05-07T14:26:13.064Z","f703sw9jn2bui9nanspjh57q",{"id":288,"Name":289,"createdAt":290,"updatedAt":291,"publishedAt":292,"documentId":293,"Image":294},11,"Chris","2024-09-26T14:45:01.162Z","2026-05-19T11:51:46.202Z","2026-05-19T11:51:46.263Z","lm3bpo0a4f8dlhl99y0bztzn",{"id":295,"name":296,"alternativeText":15,"caption":15,"width":297,"height":297,"formats":298,"hash":313,"ext":151,"mime":154,"size":314,"url":315,"previewUrl":15,"provider":61,"provider_metadata":316,"createdAt":317,"updatedAt":317,"documentId":318,"publishedAt":317,"focalPoint":15},841,"avatar.png",512,{"small":299,"thumbnail":306},{"ext":151,"url":300,"hash":301,"mime":154,"name":302,"path":15,"size":303,"width":39,"height":39,"sizeInBytes":304,"provider_metadata":305},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fsmall_avatar_d040acbf49.png","small_avatar_d040acbf49","small_avatar.png",243.02,243024,{"public_id":301,"resource_type":33},{"ext":151,"url":307,"hash":308,"mime":154,"name":309,"path":15,"size":310,"width":104,"height":104,"sizeInBytes":311,"provider_metadata":312},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fthumbnail_avatar_d040acbf49.png","thumbnail_avatar_d040acbf49","thumbnail_avatar.png",33.15,33147,{"public_id":308,"resource_type":33},"avatar_d040acbf49",66.53,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Favatar_d040acbf49.png",{"public_id":313,"resource_type":33},"2026-05-19T11:51:38.933Z","gg7jrmstvpwjzszr0gtzrhnk",{"id":320,"Title":321,"Content":322,"Description":323,"Category":10,"slug":324,"createdAt":325,"updatedAt":326,"publishedAt":327,"readTime":140,"documentId":328,"Image":329,"author":367},59,"Your agent noticed something your team missed, AI analytics are here","While we were testing the new Chat Thing analytics with a real estate customer, the dashboard flagged something nobody on the team had spotted. The same complaint kept coming up in conversation after conversation: for-sale signs were being left up on houses long after the houses had sold, and customers were quietly getting fed up about it.\n\nThe recommendation the dashboard wrote back was as plain as the problem. Take the signs down sooner.\n\nThat isn't the kind of insight you find by staring at a pie chart. It's what a member of staff might pick up if they read every single chat from the past week, and even then only if they were paying close attention.\n\nToday we're shipping the new Analytics dashboard for Chat Thing. It does the reading for you, and it tells you what to do.\n\n{% youtube id=\"1NWRzG6YW5k\" \u002F%}\n\n### What's in it\n\nOpen the Overview tab on any agent, pick a month range, and you get five sections that answer the questions you opened the dashboard to ask.\n\n### Topic Analysis\n\n![Topic Analysis — Top Conversation Topics ranked list and Trending Topics Over Time chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247246\u002Fdocs\u002Fanalytics\u002Fanalytics-topics.png)\n\nEvery conversation grouped by what it was actually about. Not raw keywords, themes.\n\nTop Conversation Topics gives you a ranked list with counts and percentages. Trending Topics Over Time is a weekly line chart that shows which subjects are climbing and which are falling.\n\nYou can manage up to ten custom topics per agent, rename them, colour-code them, or have Chat Thing generate them from your conversation data.\n\n### Sentiment Analysis\n\n![Sentiment Analysis — Positive \u002F Neutral \u002F Negative donut, trend line, and emotion-detection breakdown](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247248\u002Fdocs\u002Fanalytics\u002Fanalytics-sentiment.png)\n\nA donut chart breaks every conversation into Positive, Neutral, or Negative. A trend line shows whether your users are getting happier or more frustrated week by week.\n\nEmotion detection goes one level deeper. How often users are Curious, Satisfied, Frustrated, Confused, and the rest, with percentages for each.\n\n### Engagement Insights\n\n![Engagement Insights — messages per conversation, daily volume, resolution rate, and duration with trend chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247249\u002Fdocs\u002Fanalytics\u002Fanalytics-engagement.png)\n\nThe conversation quality metrics most teams want, in one place.\n\nAverage messages per conversation. Average daily chat volume. Resolution rate. Average conversation duration. The trend chart plots messages-per-conversation against resolution rate, so you can tell whether longer chats are actually helping anyone.\n\n### Common Questions\n\n![Common Questions — top ten clustered questions with topic tags and ask-counts](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247251\u002Fdocs\u002Fanalytics\u002Fanalytics-questions.png)\n\nAn AI clusters every question your users asked into the top ten things they actually wanted to know.\n\nEach cluster has a topic tag, an ask-count, and an expandable view of the individual conversations behind it. This is where you find the article you should write next, the FAQ entry that's missing, the prompt instruction your agent needs.\n\n### Actionable Recommendations\n\n![Actionable Recommendations — ranked suggestions with type, priority, impact, and action steps](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247253\u002Fdocs\u002Fanalytics\u002Fanalytics-recommendations.png)\n\nThe dashboard generates specific suggestions ranked by priority. High, Medium, Low, Info.\n\nEach recommendation has a type (Prompt Update, Knowledge Gap, Business Insight, Feature Suggestion, or Success), a description, an impact statement, action steps, and the count of conversations it affects. Some are about your agent. Others are about your business.\n\nThe for-sale-sign story came out of this section. The dashboard noticed the same complaint surfacing across many separate conversations, classified it as a Business Insight, and wrote a one-line action: take the signs down sooner, your customers are noticing.\n\n### It catches what you would miss\n\nThis is the bit we keep coming back to. The dashboard isn't only summarising agent performance. It's listening to what your customers are saying about the business behind the agent, and giving you a quiet nudge when something's off.\n\nA delivery window that's frustrating people. A returns step that nobody can find. A booking flow that loses customers halfway through. A sign that's been up too long.\n\nYou don't need to know the question in advance. The dashboard finds it for you.\n\n### Weekly email digest\n\nIf you'd rather not open the dashboard at all, opt in to a weekly email with the headline metrics, sentiment overview, top questions, AI insights, and links straight back into the dashboard. Configurable per user in Account settings.\n\n### Why we built it this way\n\nThe data was always there. What was missing was someone to read it.\n\nAn LLM can read every conversation an agent had this month, cluster the themes, surface the friction, rank the priorities, and tell you what to do about it. So that's what the dashboard does.\n\n### Getting started\n\nLive today on Pro and Enterprise plans.\n\nOpen any agent, click Overview, pick a month range. Topics, sentiment, engagement metrics, common questions, and recommendations all populate automatically.\n\nTomorrow: if your community runs on Discord, you'll want to be here.\n","Chat Thing Analytics reads every conversation your agent has and tells you what to do. Topic analysis, sentiment, engagement, common questions, and ranked recommendations on every agent overview tab.","launch-week-03-ai-powered-analytics","2026-05-01T13:36:54.654Z","2026-05-06T07:42:18.442Z","2026-05-06T07:42:18.435Z","e3xh09z4zgdvu1rpx1k4n1g5",{"id":330,"name":331,"alternativeText":15,"caption":15,"width":147,"height":148,"formats":332,"hash":361,"ext":151,"mime":154,"size":362,"url":363,"previewUrl":15,"provider":61,"provider_metadata":364,"createdAt":365,"updatedAt":365,"documentId":366,"publishedAt":66,"focalPoint":15},832,"Day 03 Analytics Feature Card.png",{"large":333,"small":340,"medium":347,"thumbnail":354},{"ext":151,"url":334,"hash":335,"mime":154,"name":336,"path":15,"size":337,"width":30,"height":157,"sizeInBytes":338,"provider_metadata":339},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Flarge_Day_03_Analytics_Feature_Card_df18a577dc.png","large_Day_03_Analytics_Feature_Card_df18a577dc","large_Day 03 Analytics Feature Card.png",592.64,592641,{"public_id":335,"resource_type":33},{"ext":151,"url":341,"hash":342,"mime":154,"name":343,"path":15,"size":344,"width":39,"height":40,"sizeInBytes":345,"provider_metadata":346},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Fsmall_Day_03_Analytics_Feature_Card_df18a577dc.png","small_Day_03_Analytics_Feature_Card_df18a577dc","small_Day 03 Analytics Feature Card.png",162.23,162227,{"public_id":342,"resource_type":33},{"ext":151,"url":348,"hash":349,"mime":154,"name":350,"path":15,"size":351,"width":47,"height":48,"sizeInBytes":352,"provider_metadata":353},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Fmedium_Day_03_Analytics_Feature_Card_df18a577dc.png","medium_Day_03_Analytics_Feature_Card_df18a577dc","medium_Day 03 Analytics Feature 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Launch Week: Day 3 - Talk to a human & send email","**Welcome back to Power-Ups Launch Week at Chat Thing! We're already halfway through our exciting week of new releases, and today, we're thrilled to unveil not one, but two new power-ups: \"Talk to a Human\" and \"Send Email\". Let's dive into what each of these power-ups brings to your Chat Thing experience.**\n\nIn case you missed the first two days, here's the links\n* Day 1: [Zapier Power-up](\u002Fblog\u002Flaunch-week-01-zapier-ai-actions?previews=true)\n* Day 2: [Notion Power-ups](\u002Fblog\u002Fnotion-power-ups-launch-week-01-day-2?previews=true)\n\n## Day 3 Power-ups: Talk to a human & send email\n\nThe easiest way to see what these two power-ups can do, is to watch our launch video below:\n\n{% youtube  id=\"QmGWMwI8fv4\" \u002F%}\n\n### \"Talk to a Human\" Power-up\nAI bots are getting really good, even still there are often times where they trip up or can't fulfil a user's request.\n\nThe is **NOTHING** more frustrating than getting stuck in a dead-end loop with a customer support bot we no escape hatch! \n\nThat's why we've built the \"Talk to a Human\" power-up that allows your chatbot to escalate conversations to a real person whenever needed. User's can simply ask \"Can I talk with a human\", \"Or can someone help me with this\" and the bot will ask for their email a notify the bot owner via email so they can pick things up from there.\n\nHere's and example of the power-up in action:\n\n![Xnapper-2024-04-06-13.18.56.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1712406210\u002FXnapper_2024_04_06_13_18_56_ec1464ce8c.webp)\n\nand the resulting email received:\n\n![Xnapper-2024-04-06-13.22.17.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1712406210\u002FXnapper_2024_04_06_13_22_17_b29742d55b.webp)\n\nWhile initially focused on email alerts, we're already working on expanding this feature. Future enhancements will include flagging conversations in the Chat Thing UI that require human intervention, among other user-centric improvements like human takeover of conversations and more.\n\n### \"Send Email\" Power-up\nThe \"Send Email\" power-up allows your chatbot to compose and send emails directly from the conversation.\n\nThis power-up can be used in a similar way to the talk to human power-up, but it is more flexible making it useful in other scenarios too.\n\nUnlike the talk to a human power-up, the send email power-up allows you to define a list of recipients for the email the bot will send out as well as options to set the subject. \n\nYou can use these settings to implement your own version of talk to a human, creating contact forms, submitting feature requests or anything else that can be achieved by sending emails!\n\n![Xnapper-2024-04-06-13.38.13.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1712407139\u002FXnapper_2024_04_06_13_38_13_0a8a9f3ff3.webp)\n\nAgain, this feature is very MVP at the moment and we will expand upon it to make it more powerful. In the future, we plan to allow you to add your own SMTP details or use your own templates etc. \n\n## Getting started\nBefore you get started with either of these power-ups, we recommend you take a look at our general Power-ups documentation here: [Power-up basics](\u002Fdocs\u002Fpower-up-basics&previews=true).\n\nOnce you are happy with the basics of Power-ups, take a look at our dedicated docs here: [Talk to a human](\u002Fdocs\u002Ftalk-to-a-human?previews=true) and [Send email](\u002Fdocs\u002Femail-power-up?previews=true)\n\n## Up next!\nWow half way through all ready! What a wild ride. We think people will be very excited with tomorrow's announcement when we will release another two power-ups. See you then! ","Today we're thrilled to unveil not one, but two new power-ups: \"Talk to a Human\" and \"Send Email\". ","launch-week-day-3-talk-to-a-human-and-send-email","2024-04-06T08:02:04.126Z","2024-04-06T08:02:04.000Z","cor6bujv2xmmtybx7yrl1p02",{"id":432,"Title":433,"Content":434,"Description":435,"Category":10,"slug":436,"createdAt":437,"updatedAt":438,"publishedAt":439,"readTime":15,"documentId":440},15,"Power-ups Hackathon! 💰👾🔥🏅","To celebrate our [power-ups launch week](\u002Flaunch-week\u002Fpower-ups), we are running a hackathon allowing makers to build something unique with power-ups for the opportunity to win $500. \n\nWhen we first built Chat Thing, we were blown away by all the exciting and unexpected use cases our customers began using it for. We said at the time it was very unusual for you to build a product and not fully know the extent of all its use cases! The same goes for power-ups! \n\nWe are providing the building blocks, and we fully expect to be blown away when the community comes up with creative, unusual, and impactful ways to use them! We are so excited!\n\nThe hackathon starts on the 26th of April at 9am BST and finishes on the 5th of May at 11:59pm BST. The winner with the best project will win $500!\n\n## Key facts\n- You have 10 days to build a new project using Chat Thing and using power-ups\n-- Starting 09:00 am BST Friday 26th April 2024\n-- The submission deadline is 11:59 pm Sunday midnight BST 5th May 2024\n- Enter as an individual, team or company\n- Use Chat Thing to build any bot you like; the only condition is that you use power-ups!\n\n**All entrants to the hackathon will be gifted a standard plan for the duration of the hackathon and as many tokens as you need (within reason :p)** - Message us on X [@chatthingai](https:\u002F\u002Ftwitter.com\u002Fchatthingai) or email [support@chatthing.ai](mailto:support@chatthing.ai) and we'll sort you out!\n\n## Rules\n- One submission per entry\n- Your Chat Thing bot must be created only during the event\n- Your bot must make use of Power-ups\n- You can submit before the deadline, but no late entries\n- Extra points for the following:\n-- Writing a blog post about your bot\n-- Create a video demo\n-- Posting your bot-building journey to social media during the event\n\n## Submission\n\nYou can submit using the following Google Form: [Power-ups Hackathon Submissions](https:\u002F\u002Fforms.gle\u002FFVxtXTFSQuun2FCr5). The form will be enabled after the 26th April.\n\n## Hackathon judging\n\nThe Chat Thing team will judge the overall best project. We will be looking for:\n\n* **Use of power-ups**\n* **Creativity and uniqueness of the idea**\n* **How well it works**\n* **Usefulness and impact**\n\n## Additional Info\nBy entering a submission, you grant Chat Thing permission to use your project for marketing purposes. We may post screenshots, videos, and other content to our blog, Twitter, Discord, email newsletters, and more.\n\n## Hackathon help\n\nDuring the hackathon, the Chat Thing team will be available to offer advice about your projects and answer any questions you might have. The best place to find us will be our [Discord](https:\u002F\u002Fdiscord.com\u002Finvite\u002FDGCCR34Fsj).\n\n## Prize\nAfter the hackathon submissions close, the Chat Thing team will review each submission against the criteria outlined above. \n\nOne submission will be picked as the winner and receive a $500 prize! \n\nWe expect to announce the winner by a week after the hackathon closes.","To celebrate our power-ups launch week we are running hackathon giving makers the opportunity to build something amazing with power-ups for the opportunity to win $500. ","power-ups-hackathon","2024-04-10T10:33:15.435Z","2024-04-22T17:42:09.491Z","2024-04-22T17:42:09.486Z","w53u0mj1lczsf1h3z926sv7b"]