[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog.post.my-chats-now-available-on-chat-thing":3,"blog.related.my-chats-now-available-on-chat-thing":143,"blog.adjacent.my-chats-now-available-on-chat-thing":393},{"data":4,"meta":139},[5],{"id":6,"Title":7,"Content":8,"Description":9,"Category":10,"slug":11,"createdAt":12,"updatedAt":13,"publishedAt":14,"readTime":15,"documentId":16,"Image":17,"author":71,"Seo":124},31,"🚨 New Feature Alert: My Chats - Your Private Space for Personal Bot Conversations","## 🚨 New Feature Alert: Meet My Chats\n\nWe’re so excited to introduce a brand-new way to use your Chat Thing bots,  one that’s all about you.\n\nSay hello to My Chats: your private, personal space to chat with your bots without cluttering your team’s main Conversations feed. Whether you’re testing prompts, running internal experiments, or using your bots for everyday work tasks, My Chats keeps things clean, organised, and totally private.\n\n[Watch a Tutorial ](https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=wPInzl-EdHI)\n \n### **Why You’ll Love My Chats**\nIf you’re creating multiple agents and bots to help with your work, My Chats makes it significantly easier to find, resume, and manage your conversations. Here’s what makes it awesome:\n\n**💬 Private Conversations**\nEverything you chat about in My Chats is visible only to you. No team access, no clutter — just your own focused workspace.\n\n**🤖 Easy Bot Switching**\nStart new chats with any of your bots from one place. Perfect if you’re juggling multiple agents for different projects.\n\n**🕒 Organised History**\nAll your personal chats are neatly listed in chronological order. Find what you need fast and continue exactly where you left off.\n\n### **🧭 How to Use My Chats**\n\n1️⃣ **Accessing My Chats**\n\nYou can navigate to the new feature directly from your main dashboard:\n![my_chats_menu_36972bbe00.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1761572354\u002Fmy_chats_menu_36972bbe00_f95ac2b0a5.webp)\n\nIn the left-hand sidebar, locate and click the My Chats link.\n\n2️⃣ **Start a New Private Chat**\n\nThe My Chats screen opens to a default view allowing you to start a new chat.\n\n On the \"Start a new chat\" screen, click the dropdown menu to select a bot.\nYou can either type the name of your bot to search or select it from the list.\n Type your query into the text box at the bottom and hit Enter or click the send button to start your conversations.\n\nThe chat will function just like your normal bot conversations, utilising any power-ups (like Google Search, API Actions, etc.) that the selected bot has configured.\n\n![start_new_chat_3b1ba8b0f1.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1761572353\u002Fstart_new_chat_3b1ba8b0f1_c779ecbc5b.webp)\n\n3️⃣ **Viewing and Resuming Past Chats**\n\nAll your personal chats across all your bots are listed on the left sidebar under the \"Chats\" heading, sorted in reverse chronological order (most recent at the top).\n\nResume a chat: Click on any chat title in the list to instantly load and resume that conversation.\nSearch History: Click the Search chats button at the top of the chat list to open a search window. You can type keywords to quickly find conversations you've had previously.\nStart a New Chat: Click the New chat button to return to the \"Start a new chat\" screen.\n\n4️⃣ **Chat Actions**\n\nFor any chat in your history, you can access additional actions by clicking the three-dot menu icon next to the chat title in the sidebar.\n\nAvailable actions include:\n\n**Share link:** Generate a shareable link for the conversation.\n\n**Download:** Download a transcript of the conversation.\n\n**View bot settings:** Quickly jump to the settings page for the bot used in that chat.\n\n**Delete:** Permanently delete the conversation from your history.\n\n![Image_from_Squoosh_f1c8a65d83.webp](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1761572352\u002FImage_from_Squoosh_f1c8a65d83_27a31597de.webp)\n\n**🔒 Privacy, Guaranteed**\n_Chats conducted in the My Chats section are strictly private and accessible only to you. They will not appear in the main Conversations area, which is typically used for shared, team-wide conversations._\n\nThis is just the start, we’re building even more ways to make Chat Thing your daily sidekick.\n\n","Say hello to My Chats: your private, personal space to chat with your bots without cluttering your team’s main Conversations feed. Whether you’re testing prompts, running internal experiments, or using your bots for everyday work tasks, My Chats keeps things clean, organised, and totally private.","blog","my-chats-now-available-on-chat-thing","2025-02-06T07:44:09.048Z","2025-10-27T13:55:34.361Z","2025-10-27T13:53:20.095Z",null,"vp5uvm1rl4ytij6t26tbdtzy",{"id":18,"name":19,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":22,"hash":62,"ext":24,"mime":27,"size":63,"url":64,"previewUrl":15,"provider":65,"provider_metadata":66,"createdAt":67,"updatedAt":68,"documentId":69,"publishedAt":70,"focalPoint":15},690,"My Chats 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New Feature Alert: Meet My Chats","My Chats: your private, personal space to chat with your bots without cluttering your team’s main Conversations feed. ",{"id":18,"name":19,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":129,"hash":62,"ext":24,"mime":27,"size":63,"url":64,"previewUrl":15,"provider":65,"provider_metadata":138,"createdAt":67,"updatedAt":68,"documentId":69,"publishedAt":70,"focalPoint":15},{"large":130,"small":132,"medium":134,"thumbnail":136},{"ext":24,"url":25,"hash":26,"mime":27,"name":28,"path":15,"size":29,"width":30,"height":31,"sizeInBytes":32,"provider_metadata":131},{"public_id":26,"resource_type":34},{"ext":24,"url":36,"hash":37,"mime":27,"name":38,"path":15,"size":39,"width":40,"height":41,"sizeInBytes":42,"provider_metadata":133},{"public_id":37,"resource_type":34},{"ext":24,"url":45,"hash":46,"mime":27,"name":47,"path":15,"size":48,"width":49,"height":50,"sizeInBytes":51,"provider_metadata":135},{"public_id":46,"resource_type":34},{"ext":24,"url":54,"hash":55,"mime":27,"name":56,"path":15,"size":57,"width":58,"height":59,"sizeInBytes":60,"provider_metadata":137},{"public_id":55,"resource_type":34},{"public_id":62,"resource_type":34},{"pagination":140},{"page":141,"pageSize":142,"pageCount":141,"total":141},1,25,{"data":144,"meta":389},[145,208,290],{"id":146,"Title":147,"Content":148,"Description":149,"Category":10,"slug":150,"createdAt":151,"updatedAt":152,"publishedAt":153,"readTime":154,"documentId":155,"Image":156,"author":196},58,"Lead Capture is live: meet your visitors before the first message","Every chat on your website starts the same way.\n\nA stranger arrives. They ask their question. Your agent answers. They leave.\n\nYou never find out who they were. They might have been your ideal customer. They might have been ready to buy. You will never know, because nothing asked.\n\nThat changes today.\n\n![The visitor-facing pre-chat form rendered on a bot page, with intro copy above the fields](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051094\u002Fdocs\u002Fprechat-form-visitor.png)\n\n### Meet your visitors before the first message\n\nLead Capture shows a short form to visitors before the chat opens. They fill in their name and email, or whatever your team actually needs to know, and then the conversation starts.\n\nBy the time they send their first message, you already know who they are.\n\n{% youtube id=\"ygNJiEvskZ4\" \u002F%}\n\n### Your team knows who called\n\nEvery form submission is saved to the conversation. Open any chat in Chat Thing and the visitor's details are right there at the top, before the first message.\n\nIf you want those details in your CRM, your inbox, or your team's Slack channel, you can connect that too. It is optional, but it means your team can follow up the next morning knowing exactly who they spoke to, what they asked, and what they came in for.\n\n### Ask for what you actually need\n\nThe default form asks for a name and an email. That is usually enough.\n\nBut if your team needs more, the company, the product they are asking about, a callback date, you can add those fields too. Drag to reorder. Mark the ones that matter as required.\n\nThere is also a short intro message you can put above the form. Use it to explain what the chat is for, set the right expectation, or just make people feel welcome before they fill anything in.\n\n![The \"Require a pre-chat form\" toggle and intro copy field in the web channel settings](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051081\u002Fdocs\u002Fprechat-form-toggle.png)\n\n### Why asking up front works\n\nMost teams try to capture emails at the end of a chat. A popup. A nudge. A \"before you go\" moment.\n\nThe conversion on those is brutal. The visitor got their answer and they are already on their way out.\n\nAsking at the start works because the visitor is already here. They came to get help. Filling in a short form is not friction, it is an introduction. And when they do it, the whole conversation that follows is warmer, more personal, and easier to follow up on.\n\n### Where this makes the biggest difference\n\nIf you sell anything with a sales process, demos, pricing questions, onboarding, Lead Capture means your team goes into every follow-up with context instead of a cold email address.\n\nIf you run a B2B site, knowing the company before the chat starts is the difference between a useful conversation and a polite one.\n\nIf you do lead generation, this replaces the popup form entirely. Same details. Better experience. And the visitor gets their questions answered on the way in.\n\n### The honest caveat\n\nLead Capture is on the web channel for now. It does not work on WhatsApp, Slack, or Discord, those channels do not have a natural place for a form before the conversation starts. We will think about how this could work on other channels in the future.\n\n### Privacy, kept simple\n\nVisitors see the form before they share anything. Required fields are marked. The intro copy is yours to write, including any consent line your jurisdiction needs. Their details stay in your Chat Thing account and only go to the tools you choose to connect.\n\n### Getting started\n\nLive today on Pro and Business plans.\n\nGo to your agent, open Channels, find the web channel settings, and turn on \"Require a pre-chat form.\" Pick your fields. Save. The next visitor who opens your chat will see it.","Lead Capture is a native pre-chat form on the web channel. Visitors fill it in, the chat opens, and their answers flow into your systems via webhook so your assistant knows who it is talking to from message one.","launch-week-05-lead-capture","2026-05-01T13:34:00.052Z","2026-05-15T09:40:45.108Z","2026-05-08T07:54:14.803Z",3,"hztpimum2ubw64jvkf1s6pzn",{"id":157,"name":158,"alternativeText":159,"caption":160,"width":20,"height":21,"formats":161,"hash":190,"ext":24,"mime":27,"size":191,"url":192,"previewUrl":15,"provider":65,"provider_metadata":193,"createdAt":194,"updatedAt":194,"documentId":195,"publishedAt":70,"focalPoint":15},838,"day-05-lead-capture-feature-card-v3-1920x1080","Lead Capture — Day 05","",{"large":162,"small":169,"medium":176,"thumbnail":183},{"ext":24,"url":163,"hash":164,"mime":27,"name":165,"path":15,"size":166,"width":30,"height":31,"sizeInBytes":167,"provider_metadata":168},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Flarge_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","large_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","large_day-05-lead-capture-feature-card-v3-1920x1080",368.13,368134,{"public_id":164,"resource_type":34},{"ext":24,"url":170,"hash":171,"mime":27,"name":172,"path":15,"size":173,"width":40,"height":41,"sizeInBytes":174,"provider_metadata":175},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fsmall_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","small_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","small_day-05-lead-capture-feature-card-v3-1920x1080",103.14,103137,{"public_id":171,"resource_type":34},{"ext":24,"url":177,"hash":178,"mime":27,"name":179,"path":15,"size":180,"width":49,"height":50,"sizeInBytes":181,"provider_metadata":182},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fmedium_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","medium_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","medium_day-05-lead-capture-feature-card-v3-1920x1080",215.41,215406,{"public_id":178,"resource_type":34},{"ext":24,"url":184,"hash":185,"mime":27,"name":186,"path":15,"size":187,"width":58,"height":59,"sizeInBytes":188,"provider_metadata":189},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fthumbnail_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png","thumbnail_day_05_lead_capture_feature_card_v3_1920x1080_791009ded2","thumbnail_day-05-lead-capture-feature-card-v3-1920x1080",33.65,33650,{"public_id":185,"resource_type":34},"day_05_lead_capture_feature_card_v3_1920x1080_791009ded2",201.83,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778228678\u002Fday_05_lead_capture_feature_card_v3_1920x1080_791009ded2.png",{"public_id":190,"resource_type":34},"2026-05-08T08:24:39.310Z","kvyyazu3r6xxzw6qgrbu6c8m",{"id":72,"Name":73,"createdAt":74,"updatedAt":75,"publishedAt":76,"documentId":77,"Image":197},{"id":79,"name":80,"alternativeText":15,"caption":15,"width":81,"height":82,"formats":198,"hash":118,"ext":85,"mime":88,"size":119,"url":120,"previewUrl":15,"provider":65,"provider_metadata":207,"createdAt":122,"updatedAt":122,"documentId":123,"publishedAt":70,"focalPoint":15},{"large":199,"small":201,"medium":203,"thumbnail":205},{"ext":85,"url":86,"hash":87,"mime":88,"name":89,"path":15,"size":90,"width":91,"height":30,"sizeInBytes":92,"provider_metadata":200},{"public_id":87,"resource_type":34},{"ext":85,"url":95,"hash":96,"mime":88,"name":97,"path":15,"size":98,"width":99,"height":40,"sizeInBytes":100,"provider_metadata":202},{"public_id":96,"resource_type":34},{"ext":85,"url":103,"hash":104,"mime":88,"name":105,"path":15,"size":106,"width":40,"height":49,"sizeInBytes":107,"provider_metadata":204},{"public_id":104,"resource_type":34},{"ext":85,"url":110,"hash":111,"mime":88,"name":112,"path":15,"size":113,"width":114,"height":115,"sizeInBytes":116,"provider_metadata":206},{"public_id":111,"resource_type":34},{"public_id":118,"resource_type":34},{"id":209,"Title":210,"Content":211,"Description":212,"Category":10,"slug":213,"createdAt":214,"updatedAt":215,"publishedAt":216,"readTime":217,"documentId":218,"Image":219,"author":258},51,"Discord V2: Mentions, DMs, and Slash Commands","Discord users, this one is for you.\n\n{% youtube id=\"gyTe7D1Ur0A\" \u002F%}\n\nWe've rebuilt our Discord integration from the ground up. The result is an agent that feels like it actually belongs in Discord, rather than one that was stitched on as an afterthought.\n\n## What changed and why\n\nThe original Discord integration (v1) was built around a single slash command. Simple, focused, and it works well for servers that want exactly that: one clean command, minimal permissions, maximum predictability.\n\nBut a lot of you wanted more. You wanted your agent in the flow of conversation, not off to the side waiting to be formally invoked. So we built v2.\n\n## What's new in v2\n\n### Respond to @mentions\n\nYour agent now responds when someone mentions it directly in a channel. A team member can type `@YourAgent what's the returns policy?` mid-conversation and get an answer right there, without switching context or typing a slash command.\n\n### Direct messages\n\nUsers can now DM your agent privately. Useful for sensitive questions, personal account lookups, or extended back-and-forth that would clutter a public channel.\n\n### Slash commands\n\nSlash commands are still here, now with Discord's native autocomplete. Type `\u002Fask` (or whatever you configure) and Discord surfaces it instantly.\n\n### Threaded conversations\n\nV2 keeps conversations organised in threads, so channels stay clean even when your agent is active across multiple conversations at once.\n\n## V1 or V2: which is right for you?\n\nBoth versions are available.\n\nV2 is the better fit for most teams. It brings your agent into the natural flow of conversation, supports multiple interaction types, and uses Discord's full feature set.\n\nV1 is a good fit if your server is privacy-sensitive and you'd prefer the smallest possible permission footprint, or if a single slash command is genuinely all you need.\n\n## Setting it up\n\nSwitching to V2 takes three steps:\n\n1. **Switch to V2** in your Discord channel settings inside Chat Thing\n2. **Enable Message Content Intent** in your Discord agent settings (this allows the agent to read messages it's mentioned in)\n3. **Update the interaction endpoint URL** in your Discord agent settings\n\nNew to Discord? Our setup guide walks you through connecting to a server.\n\n---\n\n**Discord V2 is available now** on all plans with Discord channels.","Our Discord integration just got a major upgrade. Your agent now responds to @mentions, works in DMs, and supports slash commands.","discord-v2-mentions-dms-slash-commands","2026-04-03T14:04:07.209Z","2026-05-07T14:26:21.653Z","2026-05-07T14:06:11.426Z",2,"glglrazs0t6l7v9tyqv73faa",{"id":220,"name":221,"alternativeText":222,"caption":160,"width":20,"height":21,"formats":223,"hash":252,"ext":24,"mime":27,"size":253,"url":254,"previewUrl":15,"provider":65,"provider_metadata":255,"createdAt":256,"updatedAt":256,"documentId":257,"publishedAt":70,"focalPoint":15},836,"day-04-discord-feature-card-v5-1920x1080","Discord V2 Gateway — Day 04",{"large":224,"small":231,"medium":238,"thumbnail":245},{"ext":24,"url":225,"hash":226,"mime":27,"name":227,"path":15,"size":228,"width":30,"height":31,"sizeInBytes":229,"provider_metadata":230},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Flarge_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","large_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","large_day-04-discord-feature-card-v5-1920x1080",487.81,487807,{"public_id":226,"resource_type":34},{"ext":24,"url":232,"hash":233,"mime":27,"name":234,"path":15,"size":235,"width":40,"height":41,"sizeInBytes":236,"provider_metadata":237},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fsmall_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","small_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","small_day-04-discord-feature-card-v5-1920x1080",135.86,135861,{"public_id":233,"resource_type":34},{"ext":24,"url":239,"hash":240,"mime":27,"name":241,"path":15,"size":242,"width":49,"height":50,"sizeInBytes":243,"provider_metadata":244},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fmedium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","medium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","medium_day-04-discord-feature-card-v5-1920x1080",283.55,283550,{"public_id":240,"resource_type":34},{"ext":24,"url":246,"hash":247,"mime":27,"name":248,"path":15,"size":249,"width":58,"height":59,"sizeInBytes":250,"provider_metadata":251},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fthumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","thumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","thumbnail_day-04-discord-feature-card-v5-1920x1080",41.8,41800,{"public_id":247,"resource_type":34},"day_04_discord_feature_card_v5_1920x1080_dd50c4434a",384.64,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fday_04_discord_feature_card_v5_1920x1080_dd50c4434a.png",{"public_id":252,"resource_type":34},"2026-05-07T14:26:13.064Z","f703sw9jn2bui9nanspjh57q",{"id":259,"Name":260,"createdAt":261,"updatedAt":262,"publishedAt":263,"documentId":264,"Image":265},11,"Chris","2024-09-26T14:45:01.162Z","2026-05-19T11:51:46.202Z","2026-05-19T11:51:46.263Z","lm3bpo0a4f8dlhl99y0bztzn",{"id":266,"name":267,"alternativeText":15,"caption":15,"width":268,"height":268,"formats":269,"hash":284,"ext":24,"mime":27,"size":285,"url":286,"previewUrl":15,"provider":65,"provider_metadata":287,"createdAt":288,"updatedAt":288,"documentId":289,"publishedAt":288,"focalPoint":15},841,"avatar.png",512,{"small":270,"thumbnail":277},{"ext":24,"url":271,"hash":272,"mime":27,"name":273,"path":15,"size":274,"width":40,"height":40,"sizeInBytes":275,"provider_metadata":276},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fsmall_avatar_d040acbf49.png","small_avatar_d040acbf49","small_avatar.png",243.02,243024,{"public_id":272,"resource_type":34},{"ext":24,"url":278,"hash":279,"mime":27,"name":280,"path":15,"size":281,"width":115,"height":115,"sizeInBytes":282,"provider_metadata":283},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fthumbnail_avatar_d040acbf49.png","thumbnail_avatar_d040acbf49","thumbnail_avatar.png",33.15,33147,{"public_id":279,"resource_type":34},"avatar_d040acbf49",66.53,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Favatar_d040acbf49.png",{"public_id":284,"resource_type":34},"2026-05-19T11:51:38.933Z","gg7jrmstvpwjzszr0gtzrhnk",{"id":291,"Title":292,"Content":293,"Description":294,"Category":10,"slug":295,"createdAt":296,"updatedAt":297,"publishedAt":298,"readTime":154,"documentId":299,"Image":300,"author":338},59,"Your agent noticed something your team missed, AI analytics are here","While we were testing the new Chat Thing analytics with a real estate customer, the dashboard flagged something nobody on the team had spotted. The same complaint kept coming up in conversation after conversation: for-sale signs were being left up on houses long after the houses had sold, and customers were quietly getting fed up about it.\n\nThe recommendation the dashboard wrote back was as plain as the problem. Take the signs down sooner.\n\nThat isn't the kind of insight you find by staring at a pie chart. It's what a member of staff might pick up if they read every single chat from the past week, and even then only if they were paying close attention.\n\nToday we're shipping the new Analytics dashboard for Chat Thing. It does the reading for you, and it tells you what to do.\n\n{% youtube id=\"1NWRzG6YW5k\" \u002F%}\n\n### What's in it\n\nOpen the Overview tab on any agent, pick a month range, and you get five sections that answer the questions you opened the dashboard to ask.\n\n### Topic Analysis\n\n![Topic Analysis — Top Conversation Topics ranked list and Trending Topics Over Time chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247246\u002Fdocs\u002Fanalytics\u002Fanalytics-topics.png)\n\nEvery conversation grouped by what it was actually about. Not raw keywords, themes.\n\nTop Conversation Topics gives you a ranked list with counts and percentages. Trending Topics Over Time is a weekly line chart that shows which subjects are climbing and which are falling.\n\nYou can manage up to ten custom topics per agent, rename them, colour-code them, or have Chat Thing generate them from your conversation data.\n\n### Sentiment Analysis\n\n![Sentiment Analysis — Positive \u002F Neutral \u002F Negative donut, trend line, and emotion-detection breakdown](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247248\u002Fdocs\u002Fanalytics\u002Fanalytics-sentiment.png)\n\nA donut chart breaks every conversation into Positive, Neutral, or Negative. A trend line shows whether your users are getting happier or more frustrated week by week.\n\nEmotion detection goes one level deeper. How often users are Curious, Satisfied, Frustrated, Confused, and the rest, with percentages for each.\n\n### Engagement Insights\n\n![Engagement Insights — messages per conversation, daily volume, resolution rate, and duration with trend chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247249\u002Fdocs\u002Fanalytics\u002Fanalytics-engagement.png)\n\nThe conversation quality metrics most teams want, in one place.\n\nAverage messages per conversation. Average daily chat volume. Resolution rate. Average conversation duration. The trend chart plots messages-per-conversation against resolution rate, so you can tell whether longer chats are actually helping anyone.\n\n### Common Questions\n\n![Common Questions — top ten clustered questions with topic tags and ask-counts](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247251\u002Fdocs\u002Fanalytics\u002Fanalytics-questions.png)\n\nAn AI clusters every question your users asked into the top ten things they actually wanted to know.\n\nEach cluster has a topic tag, an ask-count, and an expandable view of the individual conversations behind it. This is where you find the article you should write next, the FAQ entry that's missing, the prompt instruction your agent needs.\n\n### Actionable Recommendations\n\n![Actionable Recommendations — ranked suggestions with type, priority, impact, and action steps](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247253\u002Fdocs\u002Fanalytics\u002Fanalytics-recommendations.png)\n\nThe dashboard generates specific suggestions ranked by priority. High, Medium, Low, Info.\n\nEach recommendation has a type (Prompt Update, Knowledge Gap, Business Insight, Feature Suggestion, or Success), a description, an impact statement, action steps, and the count of conversations it affects. Some are about your agent. Others are about your business.\n\nThe for-sale-sign story came out of this section. The dashboard noticed the same complaint surfacing across many separate conversations, classified it as a Business Insight, and wrote a one-line action: take the signs down sooner, your customers are noticing.\n\n### It catches what you would miss\n\nThis is the bit we keep coming back to. The dashboard isn't only summarising agent performance. It's listening to what your customers are saying about the business behind the agent, and giving you a quiet nudge when something's off.\n\nA delivery window that's frustrating people. A returns step that nobody can find. A booking flow that loses customers halfway through. A sign that's been up too long.\n\nYou don't need to know the question in advance. The dashboard finds it for you.\n\n### Weekly email digest\n\nIf you'd rather not open the dashboard at all, opt in to a weekly email with the headline metrics, sentiment overview, top questions, AI insights, and links straight back into the dashboard. Configurable per user in Account settings.\n\n### Why we built it this way\n\nThe data was always there. What was missing was someone to read it.\n\nAn LLM can read every conversation an agent had this month, cluster the themes, surface the friction, rank the priorities, and tell you what to do about it. So that's what the dashboard does.\n\n### Getting started\n\nLive today on Pro and Enterprise plans.\n\nOpen any agent, click Overview, pick a month range. Topics, sentiment, engagement metrics, common questions, and recommendations all populate automatically.\n\nTomorrow: if your community runs on Discord, you'll want to be here.\n","Chat Thing Analytics reads every conversation your agent has and tells you what to do. Topic analysis, sentiment, engagement, common questions, and ranked recommendations on every agent overview tab.","launch-week-03-ai-powered-analytics","2026-05-01T13:36:54.654Z","2026-05-06T07:42:18.442Z","2026-05-06T07:42:18.435Z","e3xh09z4zgdvu1rpx1k4n1g5",{"id":301,"name":302,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":303,"hash":332,"ext":24,"mime":27,"size":333,"url":334,"previewUrl":15,"provider":65,"provider_metadata":335,"createdAt":336,"updatedAt":336,"documentId":337,"publishedAt":70,"focalPoint":15},832,"Day 03 Analytics Feature Card.png",{"large":304,"small":311,"medium":318,"thumbnail":325},{"ext":24,"url":305,"hash":306,"mime":27,"name":307,"path":15,"size":308,"width":30,"height":31,"sizeInBytes":309,"provider_metadata":310},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Flarge_Day_03_Analytics_Feature_Card_df18a577dc.png","large_Day_03_Analytics_Feature_Card_df18a577dc","large_Day 03 Analytics 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Big news: Share & manage your bots with our new Teams feature","We’ve got some super exciting news  - one of our most requested features is finally here: Teams!\n\nWhether you’re an agency managing multiple clients, a business with distinct departments, or just want to collaborate with your colleagues, Teams is designed to make working together smooth, secure, and fun.\n\n**What does Teams do?**\n\nTeams lets you create separate, isolated workspaces within your Chat Thing account. Each team has:\n\n- Its own bots\n- Separate usage data\n- Independent subscription plans\n\nNo more juggling credentials or messy dashboards — everything stays clean, secure, and organised.\n\n**Use-cases for Teams**\n\nTeams are perfect for:\n- Agencies managing multiple clients — each client gets its own workspace\n- Businesses with different departments — keep marketing, support, and internal bots separate\n- Collaborative projects — multiple teammates can work on the same bot without stepping on each other’s toes\n\nWhether you’re a solo user wanting to stay organised or a larger team collaborating on multiple projects, Teams adapts to your workflow.\n\n**Personal vs Organisation Teams**\n\n- Personal Teams: Every user gets one by default. Just for you, but you can transfer bots or convert to an organisation team if needed.\n- Organisation Teams: Invite teammates, manage multiple bots in a single workspace, and share billing easily.\n\n![teams demo](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758025718\u002FScreenshot_2025_09_16_at_12_09_09_5d8ad6ff78.png)\n\n**💡 For existing users with an active subscription:**\n\nYou can either:\n- Create a new organisation team — start fresh for collaboration and transfer bots manually.\n\n- Convert your personal team into an organisation - keep your current subscription, all your bots, and invite teammates without duplicating billing.\n\n**How to get started**\n\nCreate a new organisation team:\n1) Click the team switcher in the top-left of your dashboard\n2) Select New team\n3) Enter a team name, optional logo, and choose a subscription plan\n4) Start collaborating immediately\n\n\nConvert your personal team into an organisation:\n1) Switch to your personal team (your email address)\n2) Go to Team settings\n3) Click Convert team at the bottom\n4) Your personal team becomes an organisation and a new personal team is created for you\n\n![convert_personal_team_into_organisation_2f260a07c2.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1758025887\u002Fconvert_personal_team_into_organisation_2f260a07c2_8390670a14.png)\n\nCheck out our full Teams[ documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fteams)\n\n**Try it today!**\nWe can’t wait to see how you use Teams to collaborate, stay organised, and supercharge your Chat Thing workflow.\n\n👉 [Jump into your dashboard and start using Teams](https:\u002F\u002Fchatthing.ai)\n","Collaborate, organise, and supercharge your Chat Thing workflow! Our new Teams feature lets you create separate workspaces, invite teammates, and manage multiple bots securely and efficiently. Perfect for agencies, businesses, or any collaborative project, Teams makes working together easier than ever.","big-news-share-and-manage-your-bots-with-our-new-teams-feature","2025-09-16T11:50:28.413Z","2025-09-17T13:03:05.740Z","2025-09-16T12:26:28.916Z","smdmqxewimkzj9nwt2avmpct",{"id":405,"Title":406,"Content":407,"Description":408,"Category":409,"slug":410,"createdAt":411,"updatedAt":412,"publishedAt":413,"readTime":15,"documentId":414},32,"Custom Domains: Your Bot, Your Brand, Your Domain","Your bots just got a whole lot more professional. We're excited to announce **Custom Domains** — a feature that lets you serve your Chat Thing bots from your very own domain.\n\nInstead of embedding your bot from `embed.chatthing.ai`, you can now use something like `chat.yourcompany.com` or `support.yourbrand.io`. It's fully white-labelled, SSL-secured, and takes just a few minutes to set up.\n\n## Why Custom Domains?\n\nWhen you embed a Chat Thing bot on your website, your users see our domain in the embed URL. For most use cases that's fine, but if you're building a product, running an agency, or just want that extra polish — having your own domain makes all the difference.\n\n**Benefits include:**\n\n- **Brand consistency** — Your bot lives on your domain, matching the rest of your site\n- **Trust signals** — Users see your domain, not a third party\n- **Professional appearance** — Perfect for client-facing bots and enterprise deployments\n- **Full SSL coverage** — We handle certificates automatically via Cloudflare\n\n## How It Works\n\nSetting up a custom domain is straightforward:\n\n1. **Add your domain** — Head to your bot's Web channel settings and enter your desired domain (e.g., `chat.yourcompany.com`)\n2. **Configure DNS** — We'll generate three DNS records for you to add:\n   - A TXT record for SSL certificate validation\n   - A TXT record to verify domain ownership\n   - A CNAME record pointing to `embed.chatthing.ai`\n3. **Verify and go live** — Click verify, wait for DNS propagation, and you're done!\n\n![Custom domains section](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1770654691\u002Fdocs\u002Fmzhljvoxddzbh2rqbbqd.png)\n\nOnce active, your embed codes automatically update to use your custom domain. No code changes needed.\n\n![Custom domain active with embed code](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1770654295\u002Fdocs\u002Flribfkrjyalvghfyo4ed.png)\n\n## Domain Status Flow\n\nYour domain will progress through these statuses:\n\n- **Pending** — Domain added, awaiting setup\n- **DNS Pending** — Records detected, SSL certificate being issued\n- **Active** — Fully configured and ready to use ✅\n- **Failed** — Check your DNS records and try again\n\n## Availability\n\nCustom Domains is available as a paid addon. Each addon provides one custom domain slot across your team. You can purchase additional slots from your [billing page](https:\u002F\u002Fchatthing.ai\u002Fapp\u002Fbilling) if you need multiple domains.\n\n## Get Started\n\nReady to give your bots a professional home? Check out our [Custom Domains documentation](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fcustom-domains) for the full setup guide.","Give your AI bots a fully white-labelled experience. Custom domains let you serve your bot from your own domain like chat.yourcompany.com instead of embed.chatthing.ai.","changelog","custom-domains-your-bot-your-brand-your-domain","2026-02-10T11:49:25.830Z","2026-04-17T15:39:35.071Z","2026-02-10T12:00:48.918Z","xi6rdt5pnge2pst8iggy46ju"]