[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog.post.website-crawling":3,"blog.related.website-crawling":141,"blog.adjacent.website-crawling":399},{"data":4,"meta":138},[5],{"id":6,"Title":7,"Content":8,"Description":9,"Category":10,"slug":11,"createdAt":12,"updatedAt":13,"publishedAt":14,"readTime":15,"documentId":16,"Image":17,"author":70,"Seo":122},44,"Website Crawling: Train Your Agent on 100+ Pages in 2 Minutes","# How to Train Your Agent on 100+ Pages in 2 Minutes\n\nYou want your agent to know your entire website. But adding pages one by one? Nobody has time for that.\n\nMaybe you've got a docs site with 200 pages. Maybe your help centre keeps growing. Maybe you've been putting this off because it sounds like a nightmare.\n\nGood news: Chat Thing can crawl your entire site and add it to your agent automatically.\n\n## The old way vs the new way\n\nThe old way:\n\nCopy URL. Paste. Click add. Repeat. Repeat. Repeat. Give up after 15 pages and hope nobody asks about the other 185.\n\nThe new way:\n\nGive Chat Thing one URL. Click \"Crawl\". Go make a coffee. Come back to an agent that knows your entire website.\n\nWe'll discover up to 600 pages automatically, let you review them, and sync the lot in one go.\n\n## How to crawl your website\n\n1. Go to your agent's [tab](https:\u002F\u002Fchatthing.ai\u002Fapp\u002Fbots) (see documentation [here](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fwebsite-data-source?utm_source=blog&utm_medium=content&utm_campaign=website-crawling)).\n2. Click New data source and select Website\n3. Click the Crawl button\n4. Enter your website's URL and hit Crawl\n5. Wait while we discover your pages (larger sites take a few minutes)\n6. Review the discovered URLs and toggle off any you don't want\n7. Click Add URLs and then Synchronise\n\nThat's it. Your agent now knows your entire site.\n\n## Pro tip: Use content selectors\n\nBy default, we grab everything in the page body (minus headers and footers, which would just waste tokens by repeating on every page).\n\nBut you can get smarter. If your content lives in a specific container, like main or .article-content, set that as your CSS selector. Your agent gets cleaner data, and you use fewer storage tokens.\n\nWorth spending 5 minutes on before you sync 200 pages.\n\n## What about sites behind a login?\n\nIf your site uses Basic Auth (that browser popup asking for username\u002Fpassword), we've got you covered. Just add your credentials in the scraping settings and we'll access the protected content. Other login types (like form-based logins or OAuth) aren't supported though - we can only crawl public pages or Basic Auth protected ones.\n\n## When crawling makes sense\n\nGreat for:\n\n- Documentation sites\n- Help centres and FAQs\n- Marketing sites with lots of pages\n- Blogs and content libraries\n- Any site where pages link to each other\n\nMaybe not ideal for:\n\n- Single-page apps (crawling won't find much)\n- Sites with lots of duplicate content\n- Pages behind form logins or OAuth (Basic Auth is fine)\n\n## Keep it fresh with auto-sync\n\nOnce you've crawled your site, turn on auto-sync to keep it up to date. We'll check for new and changed pages on whatever schedule you set.\n\nYour agent stays current without you lifting a finger.\n\n## Go try it\n\nGot a website with more than a handful of pages? Give crawling a try. It takes about 2 minutes to set up, and your agent gets instant access to everything.\n\n[Create a free account](https:\u002F\u002Fchatthing.ai\u002Fapp\u002Fauth\u002Fregister?utm_source=blog&utm_medium=content&utm_campaign=website-crawling) and add your first website data source. Your future self will thank you.","Stop adding pages one by one. Chat Thing can crawl your entire website and train your AI agent automatically.","blog","website-crawling","2026-03-27T13:15:51.566Z","2026-04-17T15:39:05.281Z","2026-03-30T11:47:58.949Z",null,"e3qw9nelo4o6qcolhuvp8pka",{"id":18,"name":19,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":22,"hash":62,"ext":24,"mime":27,"size":63,"url":64,"previewUrl":15,"provider":65,"provider_metadata":66,"createdAt":67,"updatedAt":67,"documentId":68,"publishedAt":69,"focalPoint":15},727,"file_152---2c682f07-cfe0-4816-bbbd-3370a8352c29.jpg",1280,714,{"large":23,"small":35,"medium":44,"thumbnail":53},{"ext":24,"url":25,"hash":26,"mime":27,"name":28,"path":15,"size":29,"width":30,"height":31,"sizeInBytes":32,"provider_metadata":33},".jpg","https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1774623259\u002Flarge_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296.jpg","large_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296","image\u002Fjpeg","large_file_152---2c682f07-cfe0-4816-bbbd-3370a8352c29.jpg",61.1,1000,558,61098,{"public_id":26,"resource_type":34},"image",{"ext":24,"url":36,"hash":37,"mime":27,"name":38,"path":15,"size":39,"width":40,"height":41,"sizeInBytes":42,"provider_metadata":43},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1774623259\u002Fsmall_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296.jpg","small_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296","small_file_152---2c682f07-cfe0-4816-bbbd-3370a8352c29.jpg",22.81,500,279,22812,{"public_id":37,"resource_type":34},{"ext":24,"url":45,"hash":46,"mime":27,"name":47,"path":15,"size":48,"width":49,"height":50,"sizeInBytes":51,"provider_metadata":52},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1774623259\u002Fmedium_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296.jpg","medium_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296","medium_file_152---2c682f07-cfe0-4816-bbbd-3370a8352c29.jpg",41.99,750,418,41987,{"public_id":46,"resource_type":34},{"ext":24,"url":54,"hash":55,"mime":27,"name":56,"path":15,"size":57,"width":58,"height":59,"sizeInBytes":60,"provider_metadata":61},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1774623259\u002Fthumbnail_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296.jpg","thumbnail_file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296","thumbnail_file_152---2c682f07-cfe0-4816-bbbd-3370a8352c29.jpg",6.92,245,136,6921,{"public_id":55,"resource_type":34},"file_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296",77.33,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1774623259\u002Ffile_152_2c682f07_cfe0_4816_bbbd_3370a8352c29_2f55e07296.jpg","cloudinary",{"public_id":62,"resource_type":34},"2026-03-27T14:54:20.289Z","tj94p5334q23cj3si3aw5yxh","2026-05-15T15:25:35.762Z",{"id":71,"Name":72,"createdAt":73,"updatedAt":74,"publishedAt":75,"documentId":76,"Image":77},1,"Gem","2023-08-25T14:44:02.325Z","2026-04-03T14:53:07.377Z","2023-08-25T14:44:05.581Z","rs8ltnu1mkqi6j2hvepdj8ym",{"id":78,"name":79,"alternativeText":15,"caption":15,"width":80,"height":81,"formats":82,"hash":116,"ext":24,"mime":27,"size":117,"url":118,"previewUrl":15,"provider":65,"provider_metadata":119,"createdAt":120,"updatedAt":120,"documentId":121,"publishedAt":69,"focalPoint":15},732,"me2026.jpg",2288,1978,{"large":83,"small":91,"medium":99,"thumbnail":107},{"ext":24,"url":84,"hash":85,"mime":27,"name":86,"path":15,"size":87,"width":30,"height":88,"sizeInBytes":89,"provider_metadata":90},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Flarge_me2026_022d4321e3.jpg","large_me2026_022d4321e3","large_me2026.jpg",170.04,865,170040,{"public_id":85,"resource_type":34},{"ext":24,"url":92,"hash":93,"mime":27,"name":94,"path":15,"size":95,"width":40,"height":96,"sizeInBytes":97,"provider_metadata":98},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fsmall_me2026_022d4321e3.jpg","small_me2026_022d4321e3","small_me2026.jpg",43.94,432,43943,{"public_id":93,"resource_type":34},{"ext":24,"url":100,"hash":101,"mime":27,"name":102,"path":15,"size":103,"width":49,"height":104,"sizeInBytes":105,"provider_metadata":106},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fmedium_me2026_022d4321e3.jpg","medium_me2026_022d4321e3","medium_me2026.jpg",95.7,648,95701,{"public_id":101,"resource_type":34},{"ext":24,"url":108,"hash":109,"mime":27,"name":110,"path":15,"size":111,"width":112,"height":113,"sizeInBytes":114,"provider_metadata":115},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1775227982\u002Fthumbnail_me2026_022d4321e3.jpg","thumbnail_me2026_022d4321e3","thumbnail_me2026.jpg",6.75,181,156,6747,{"public_id":109,"resource_type":34},"me2026_022d4321e3",732.7,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002F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Your AI Agent on 100+ Pages in 2 Minutes","Stop adding pages one by one. Chat Thing can crawl your entire website and train your AI agent automatically. Set it up in 2 minutes.","website crawling, ai agent, chatbot training, ai bot, crawl website, sync website, chat thing",{"id":18,"name":19,"alternativeText":15,"caption":15,"width":20,"height":21,"formats":128,"hash":62,"ext":24,"mime":27,"size":63,"url":64,"previewUrl":15,"provider":65,"provider_metadata":137,"createdAt":67,"updatedAt":67,"documentId":68,"publishedAt":69,"focalPoint":15},{"large":129,"small":131,"medium":133,"thumbnail":135},{"ext":24,"url":25,"hash":26,"mime":27,"name":28,"path":15,"size":29,"width":30,"height":31,"sizeInBytes":32,"provider_metadata":130},{"public_id":26,"resource_type":34},{"ext":24,"url":36,"hash":37,"mime":27,"name":38,"path":15,"size":39,"width":40,"height":41,"sizeInBytes":42,"provider_metadata":132},{"public_id":37,"resource_type":34},{"ext":24,"url":45,"hash":46,"mime":27,"name":47,"path":15,"size":48,"width":49,"height":50,"sizeInBytes":51,"provider_metadata":134},{"public_id":46,"resource_type":34},{"ext":24,"url":54,"hash":55,"mime":27,"name":56,"path":15,"size":57,"width":58,"height":59,"sizeInBytes":60,"provider_metadata":136},{"public_id":55,"resource_type":34},{"public_id":62,"resource_type":34},{"pagination":139},{"page":71,"pageSize":140,"pageCount":71,"total":71},25,{"data":142,"meta":395},[143,253,335],{"id":144,"Title":145,"Content":146,"Description":147,"Category":10,"slug":148,"createdAt":149,"updatedAt":150,"publishedAt":151,"readTime":152,"documentId":153,"Image":154,"author":202},58,"Lead Capture is live: meet your visitors before the first message","Every chat on your website starts the same way.\n\nA stranger arrives. They ask their question. Your agent answers. They leave.\n\nYou never find out who they were. They might have been your ideal customer. They might have been ready to buy. You will never know, because nothing asked.\n\nThat changes today.\n\n![The visitor-facing pre-chat form rendered on a bot page, with intro copy above the fields](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051094\u002Fdocs\u002Fprechat-form-visitor.png)\n\n### Meet your visitors before the first message\n\nLead Capture shows a short form to visitors before the chat opens. They fill in their name and email, or whatever your team actually needs to know, and then the conversation starts.\n\nBy the time they send their first message, you already know who they are.\n\n{% youtube id=\"ygNJiEvskZ4\" \u002F%}\n\n### Your team knows who called\n\nEvery form submission is saved to the conversation. Open any chat in Chat Thing and the visitor's details are right there at the top, before the first message.\n\nIf you want those details in your CRM, your inbox, or your team's Slack channel, you can connect that too. It is optional, but it means your team can follow up the next morning knowing exactly who they spoke to, what they asked, and what they came in for.\n\n### Ask for what you actually need\n\nThe default form asks for a name and an email. That is usually enough.\n\nBut if your team needs more, the company, the product they are asking about, a callback date, you can add those fields too. Drag to reorder. Mark the ones that matter as required.\n\nThere is also a short intro message you can put above the form. Use it to explain what the chat is for, set the right expectation, or just make people feel welcome before they fill anything in.\n\n![The \"Require a pre-chat form\" toggle and intro copy field in the web channel settings](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1777051081\u002Fdocs\u002Fprechat-form-toggle.png)\n\n### Why asking up front works\n\nMost teams try to capture emails at the end of a chat. A popup. A nudge. A \"before you go\" moment.\n\nThe conversion on those is brutal. The visitor got their answer and they are already on their way out.\n\nAsking at the start works because the visitor is already here. They came to get help. Filling in a short form is not friction, it is an introduction. And when they do it, the whole conversation that follows is warmer, more personal, and easier to follow up on.\n\n### Where this makes the biggest difference\n\nIf you sell anything with a sales process, demos, pricing questions, onboarding, Lead Capture means your team goes into every follow-up with context instead of a cold email address.\n\nIf you run a B2B site, knowing the company before the chat starts is the difference between a useful conversation and a polite one.\n\nIf you do lead generation, this replaces the popup form entirely. Same details. Better experience. And the visitor gets their questions answered on the way in.\n\n### The honest caveat\n\nLead Capture is on the web channel for now. It does not work on WhatsApp, Slack, or Discord, those channels do not have a natural place for a form before the conversation starts. We will think about how this could work on other channels in the future.\n\n### Privacy, kept simple\n\nVisitors see the form before they share anything. Required fields are marked. The intro copy is yours to write, including any consent line your jurisdiction needs. Their details stay in your Chat Thing account and only go to the tools you choose to connect.\n\n### Getting started\n\nLive today on Pro and Business plans.\n\nGo to your agent, open Channels, find the web channel settings, and turn on \"Require a pre-chat form.\" Pick your fields. Save. The next visitor who opens your chat will see it.","Lead Capture is a native pre-chat form on the web channel. Visitors fill it in, the chat opens, and their answers flow into your systems via webhook so your assistant knows who it is talking to from message one.","launch-week-05-lead-capture","2026-05-01T13:34:00.052Z","2026-05-15T09:40:45.108Z","2026-05-08T07:54:14.803Z",3,"hztpimum2ubw64jvkf1s6pzn",{"id":155,"name":156,"alternativeText":157,"caption":158,"width":159,"height":160,"formats":161,"hash":196,"ext":163,"mime":166,"size":197,"url":198,"previewUrl":15,"provider":65,"provider_metadata":199,"createdAt":200,"updatedAt":200,"documentId":201,"publishedAt":69,"focalPoint":15},838,"day-05-lead-capture-feature-card-v3-1920x1080","Lead Capture — Day 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V2: Mentions, DMs, and Slash Commands","Discord users, this one is for you.\n\n{% youtube id=\"gyTe7D1Ur0A\" \u002F%}\n\nWe've rebuilt our Discord integration from the ground up. The result is an agent that feels like it actually belongs in Discord, rather than one that was stitched on as an afterthought.\n\n## What changed and why\n\nThe original Discord integration (v1) was built around a single slash command. Simple, focused, and it works well for servers that want exactly that: one clean command, minimal permissions, maximum predictability.\n\nBut a lot of you wanted more. You wanted your agent in the flow of conversation, not off to the side waiting to be formally invoked. So we built v2.\n\n## What's new in v2\n\n### Respond to @mentions\n\nYour agent now responds when someone mentions it directly in a channel. A team member can type `@YourAgent what's the returns policy?` mid-conversation and get an answer right there, without switching context or typing a slash command.\n\n### Direct messages\n\nUsers can now DM your agent privately. Useful for sensitive questions, personal account lookups, or extended back-and-forth that would clutter a public channel.\n\n### Slash commands\n\nSlash commands are still here, now with Discord's native autocomplete. Type `\u002Fask` (or whatever you configure) and Discord surfaces it instantly.\n\n### Threaded conversations\n\nV2 keeps conversations organised in threads, so channels stay clean even when your agent is active across multiple conversations at once.\n\n## V1 or V2: which is right for you?\n\nBoth versions are available.\n\nV2 is the better fit for most teams. It brings your agent into the natural flow of conversation, supports multiple interaction types, and uses Discord's full feature set.\n\nV1 is a good fit if your server is privacy-sensitive and you'd prefer the smallest possible permission footprint, or if a single slash command is genuinely all you need.\n\n## Setting it up\n\nSwitching to V2 takes three steps:\n\n1. **Switch to V2** in your Discord channel settings inside Chat Thing\n2. **Enable Message Content Intent** in your Discord agent settings (this allows the agent to read messages it's mentioned in)\n3. **Update the interaction endpoint URL** in your Discord agent settings\n\nNew to Discord? Our setup guide walks you through connecting to a server.\n\n---\n\n**Discord V2 is available now** on all plans with Discord channels.","Our Discord integration just got a major upgrade. Your agent now responds to @mentions, works in DMs, and supports slash commands.","discord-v2-mentions-dms-slash-commands","2026-04-03T14:04:07.209Z","2026-05-07T14:26:21.653Z","2026-05-07T14:06:11.426Z",2,"glglrazs0t6l7v9tyqv73faa",{"id":265,"name":266,"alternativeText":267,"caption":158,"width":159,"height":160,"formats":268,"hash":297,"ext":163,"mime":166,"size":298,"url":299,"previewUrl":15,"provider":65,"provider_metadata":300,"createdAt":301,"updatedAt":301,"documentId":302,"publishedAt":69,"focalPoint":15},836,"day-04-discord-feature-card-v5-1920x1080","Discord V2 Gateway — Day 04",{"large":269,"small":276,"medium":283,"thumbnail":290},{"ext":163,"url":270,"hash":271,"mime":166,"name":272,"path":15,"size":273,"width":30,"height":169,"sizeInBytes":274,"provider_metadata":275},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Flarge_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","large_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","large_day-04-discord-feature-card-v5-1920x1080",487.81,487807,{"public_id":271,"resource_type":34},{"ext":163,"url":277,"hash":278,"mime":166,"name":279,"path":15,"size":280,"width":40,"height":177,"sizeInBytes":281,"provider_metadata":282},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fsmall_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","small_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","small_day-04-discord-feature-card-v5-1920x1080",135.86,135861,{"public_id":278,"resource_type":34},{"ext":163,"url":284,"hash":285,"mime":166,"name":286,"path":15,"size":287,"width":49,"height":185,"sizeInBytes":288,"provider_metadata":289},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fmedium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","medium_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","medium_day-04-discord-feature-card-v5-1920x1080",283.55,283550,{"public_id":285,"resource_type":34},{"ext":163,"url":291,"hash":292,"mime":166,"name":293,"path":15,"size":294,"width":58,"height":193,"sizeInBytes":295,"provider_metadata":296},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fthumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a.png","thumbnail_day_04_discord_feature_card_v5_1920x1080_dd50c4434a","thumbnail_day-04-discord-feature-card-v5-1920x1080",41.8,41800,{"public_id":292,"resource_type":34},"day_04_discord_feature_card_v5_1920x1080_dd50c4434a",384.64,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778163972\u002Fday_04_discord_feature_card_v5_1920x1080_dd50c4434a.png",{"public_id":297,"resource_type":34},"2026-05-07T14:26:13.064Z","f703sw9jn2bui9nanspjh57q",{"id":304,"Name":305,"createdAt":306,"updatedAt":307,"publishedAt":308,"documentId":309,"Image":310},11,"Chris","2024-09-26T14:45:01.162Z","2026-05-19T11:51:46.202Z","2026-05-19T11:51:46.263Z","lm3bpo0a4f8dlhl99y0bztzn",{"id":311,"name":312,"alternativeText":15,"caption":15,"width":313,"height":313,"formats":314,"hash":329,"ext":163,"mime":166,"size":330,"url":331,"previewUrl":15,"provider":65,"provider_metadata":332,"createdAt":333,"updatedAt":333,"documentId":334,"publishedAt":333,"focalPoint":15},841,"avatar.png",512,{"small":315,"thumbnail":322},{"ext":163,"url":316,"hash":317,"mime":166,"name":318,"path":15,"size":319,"width":40,"height":40,"sizeInBytes":320,"provider_metadata":321},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fsmall_avatar_d040acbf49.png","small_avatar_d040acbf49","small_avatar.png",243.02,243024,{"public_id":317,"resource_type":34},{"ext":163,"url":323,"hash":324,"mime":166,"name":325,"path":15,"size":326,"width":113,"height":113,"sizeInBytes":327,"provider_metadata":328},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Fthumbnail_avatar_d040acbf49.png","thumbnail_avatar_d040acbf49","thumbnail_avatar.png",33.15,33147,{"public_id":324,"resource_type":34},"avatar_d040acbf49",66.53,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1779191498\u002Favatar_d040acbf49.png",{"public_id":329,"resource_type":34},"2026-05-19T11:51:38.933Z","gg7jrmstvpwjzszr0gtzrhnk",{"id":336,"Title":337,"Content":338,"Description":339,"Category":10,"slug":340,"createdAt":341,"updatedAt":342,"publishedAt":343,"readTime":152,"documentId":344,"Image":345,"author":383},59,"Your agent noticed something your team missed, AI analytics are here","While we were testing the new Chat Thing analytics with a real estate customer, the dashboard flagged something nobody on the team had spotted. The same complaint kept coming up in conversation after conversation: for-sale signs were being left up on houses long after the houses had sold, and customers were quietly getting fed up about it.\n\nThe recommendation the dashboard wrote back was as plain as the problem. Take the signs down sooner.\n\nThat isn't the kind of insight you find by staring at a pie chart. It's what a member of staff might pick up if they read every single chat from the past week, and even then only if they were paying close attention.\n\nToday we're shipping the new Analytics dashboard for Chat Thing. It does the reading for you, and it tells you what to do.\n\n{% youtube id=\"1NWRzG6YW5k\" \u002F%}\n\n### What's in it\n\nOpen the Overview tab on any agent, pick a month range, and you get five sections that answer the questions you opened the dashboard to ask.\n\n### Topic Analysis\n\n![Topic Analysis — Top Conversation Topics ranked list and Trending Topics Over Time chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247246\u002Fdocs\u002Fanalytics\u002Fanalytics-topics.png)\n\nEvery conversation grouped by what it was actually about. Not raw keywords, themes.\n\nTop Conversation Topics gives you a ranked list with counts and percentages. Trending Topics Over Time is a weekly line chart that shows which subjects are climbing and which are falling.\n\nYou can manage up to ten custom topics per agent, rename them, colour-code them, or have Chat Thing generate them from your conversation data.\n\n### Sentiment Analysis\n\n![Sentiment Analysis — Positive \u002F Neutral \u002F Negative donut, trend line, and emotion-detection breakdown](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247248\u002Fdocs\u002Fanalytics\u002Fanalytics-sentiment.png)\n\nA donut chart breaks every conversation into Positive, Neutral, or Negative. A trend line shows whether your users are getting happier or more frustrated week by week.\n\nEmotion detection goes one level deeper. How often users are Curious, Satisfied, Frustrated, Confused, and the rest, with percentages for each.\n\n### Engagement Insights\n\n![Engagement Insights — messages per conversation, daily volume, resolution rate, and duration with trend chart](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247249\u002Fdocs\u002Fanalytics\u002Fanalytics-engagement.png)\n\nThe conversation quality metrics most teams want, in one place.\n\nAverage messages per conversation. Average daily chat volume. Resolution rate. Average conversation duration. The trend chart plots messages-per-conversation against resolution rate, so you can tell whether longer chats are actually helping anyone.\n\n### Common Questions\n\n![Common Questions — top ten clustered questions with topic tags and ask-counts](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247251\u002Fdocs\u002Fanalytics\u002Fanalytics-questions.png)\n\nAn AI clusters every question your users asked into the top ten things they actually wanted to know.\n\nEach cluster has a topic tag, an ask-count, and an expandable view of the individual conversations behind it. This is where you find the article you should write next, the FAQ entry that's missing, the prompt instruction your agent needs.\n\n### Actionable Recommendations\n\n![Actionable Recommendations — ranked suggestions with type, priority, impact, and action steps](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773247253\u002Fdocs\u002Fanalytics\u002Fanalytics-recommendations.png)\n\nThe dashboard generates specific suggestions ranked by priority. High, Medium, Low, Info.\n\nEach recommendation has a type (Prompt Update, Knowledge Gap, Business Insight, Feature Suggestion, or Success), a description, an impact statement, action steps, and the count of conversations it affects. Some are about your agent. Others are about your business.\n\nThe for-sale-sign story came out of this section. The dashboard noticed the same complaint surfacing across many separate conversations, classified it as a Business Insight, and wrote a one-line action: take the signs down sooner, your customers are noticing.\n\n### It catches what you would miss\n\nThis is the bit we keep coming back to. The dashboard isn't only summarising agent performance. It's listening to what your customers are saying about the business behind the agent, and giving you a quiet nudge when something's off.\n\nA delivery window that's frustrating people. A returns step that nobody can find. A booking flow that loses customers halfway through. A sign that's been up too long.\n\nYou don't need to know the question in advance. The dashboard finds it for you.\n\n### Weekly email digest\n\nIf you'd rather not open the dashboard at all, opt in to a weekly email with the headline metrics, sentiment overview, top questions, AI insights, and links straight back into the dashboard. Configurable per user in Account settings.\n\n### Why we built it this way\n\nThe data was always there. What was missing was someone to read it.\n\nAn LLM can read every conversation an agent had this month, cluster the themes, surface the friction, rank the priorities, and tell you what to do about it. So that's what the dashboard does.\n\n### Getting started\n\nLive today on Pro and Enterprise plans.\n\nOpen any agent, click Overview, pick a month range. Topics, sentiment, engagement metrics, common questions, and recommendations all populate automatically.\n\nTomorrow: if your community runs on Discord, you'll want to be here.\n","Chat Thing Analytics reads every conversation your agent has and tells you what to do. Topic analysis, sentiment, engagement, common questions, and ranked recommendations on every agent overview tab.","launch-week-03-ai-powered-analytics","2026-05-01T13:36:54.654Z","2026-05-06T07:42:18.442Z","2026-05-06T07:42:18.435Z","e3xh09z4zgdvu1rpx1k4n1g5",{"id":346,"name":347,"alternativeText":15,"caption":15,"width":159,"height":160,"formats":348,"hash":377,"ext":163,"mime":166,"size":378,"url":379,"previewUrl":15,"provider":65,"provider_metadata":380,"createdAt":381,"updatedAt":381,"documentId":382,"publishedAt":69,"focalPoint":15},832,"Day 03 Analytics Feature Card.png",{"large":349,"small":356,"medium":363,"thumbnail":370},{"ext":163,"url":350,"hash":351,"mime":166,"name":352,"path":15,"size":353,"width":30,"height":169,"sizeInBytes":354,"provider_metadata":355},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Flarge_Day_03_Analytics_Feature_Card_df18a577dc.png","large_Day_03_Analytics_Feature_Card_df18a577dc","large_Day 03 Analytics Feature Card.png",592.64,592641,{"public_id":351,"resource_type":34},{"ext":163,"url":357,"hash":358,"mime":166,"name":359,"path":15,"size":360,"width":40,"height":177,"sizeInBytes":361,"provider_metadata":362},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Fsmall_Day_03_Analytics_Feature_Card_df18a577dc.png","small_Day_03_Analytics_Feature_Card_df18a577dc","small_Day 03 Analytics Feature Card.png",162.23,162227,{"public_id":358,"resource_type":34},{"ext":163,"url":364,"hash":365,"mime":166,"name":366,"path":15,"size":367,"width":49,"height":185,"sizeInBytes":368,"provider_metadata":369},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Fmedium_Day_03_Analytics_Feature_Card_df18a577dc.png","medium_Day_03_Analytics_Feature_Card_df18a577dc","medium_Day 03 Analytics Feature Card.png",339.16,339164,{"public_id":365,"resource_type":34},{"ext":163,"url":371,"hash":372,"mime":166,"name":373,"path":15,"size":374,"width":58,"height":193,"sizeInBytes":375,"provider_metadata":376},"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002Fthumbnail_Day_03_Analytics_Feature_Card_df18a577dc.png","thumbnail_Day_03_Analytics_Feature_Card_df18a577dc","thumbnail_Day 03 Analytics Feature Card.png",47.69,47689,{"public_id":372,"resource_type":34},"Day_03_Analytics_Feature_Card_df18a577dc",595.61,"https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1778052374\u002FDay_03_Analytics_Feature_Card_df18a577dc.png",{"public_id":377,"resource_type":34},"2026-05-06T07:26:15.045Z","k4lwd9xpyuyxokquhphazs8x",{"id":71,"Name":72,"createdAt":73,"updatedAt":74,"publishedAt":75,"documentId":76,"Image":384},{"id":78,"name":79,"alternativeText":15,"caption":15,"width":80,"height":81,"formats":385,"hash":116,"ext":24,"mime":27,"size":117,"url":118,"previewUrl":15,"provider":65,"provider_metadata":394,"createdAt":120,"updatedAt":120,"documentId":121,"publishedAt":69,"focalPoint":15},{"large":386,"small":388,"medium":390,"thumbnail":392},{"ext":24,"url":84,"hash":85,"mime":27,"name":86,"path":15,"size":87,"width":30,"height":88,"sizeInBytes":89,"provider_metadata":387},{"public_id":85,"resource_type":34},{"ext":24,"url":92,"hash":93,"mime":27,"name":94,"path":15,"size":95,"width":40,"height":96,"sizeInBytes":97,"provider_metadata":389},{"public_id":93,"resource_type":34},{"ext":24,"url":100,"hash":101,"mime":27,"name":102,"path":15,"size":103,"width":49,"height":104,"sizeInBytes":105,"provider_metadata":391},{"public_id":101,"resource_type":34},{"ext":24,"url":108,"hash":109,"mime":27,"name":110,"path":15,"size":111,"width":112,"height":113,"sizeInBytes":114,"provider_metadata":393},{"public_id":109,"resource_type":34},{"public_id":116,"resource_type":34},{"pagination":396},{"page":71,"pageSize":152,"pageCount":397,"total":398},8,24,{"prev":400,"next":410},{"id":401,"Title":402,"Content":403,"Description":404,"Category":10,"slug":405,"createdAt":406,"updatedAt":407,"publishedAt":408,"readTime":15,"documentId":409},34,"Auto-sync: Your Bot Never Gets Stale","# Your Bot Never Gets Stale: How Auto-Sync Keeps Your AI Up to Date\n\n**You built a great bot. Trained it on your docs. It was answering questions perfectly.**\n\nThen you updated your pricing page. Rewrote your FAQ. Added a new feature.\n\nNow your bot is confidently giving outdated answers. And you're manually re-syncing data sources every time something changes. Again.\n\nSound familiar?\n\n---\n\n## The \"stale bot\" problem\n\nMost AI bots are frozen in time. They know what you told them on day one, and nothing after that.\n\nThis creates a few headaches:\n\n- **Wrong answers:** Your bot tells customers about features you deprecated months ago\n- **Manual maintenance:** Someone has to remember to re-sync after every content update\n- **Lost trust:** Users stop asking the bot because \"it's always out of date\"\n\nThe bigger your content library, the worse this gets.\n\n![image-5.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773318298\u002Fimage_5_4524d3afe3.png)\n\n## Auto-sync fixes this\n\nChat Thing can automatically re-sync your data sources on a schedule you choose. Daily, weekly, whatever works for your content.\n\n**Here's what happens:**\n\n1. You connect a data source (website, Notion, YouTube, RSS, files)\n2. You set a sync schedule\n3. Chat Thing checks for changes automatically\n4. Your bot learns the new stuff without you lifting a finger\n\nThat's it. Your pricing page changes? Bot knows. New blog post? Bot's read it. Updated your docs? Already synced.\n\n![image-6.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773319384\u002Fimage_6_830f4bdf54.png)\n\n## Auto-sync fixes this\n\nChat Thing can automatically re-sync your data sources on a schedule you choose. Daily, weekly, whatever works for your content.\n\n**Here's what happens:**\n\n1. You connect a data source (website, Notion, YouTube, RSS, files)\n2. You set a sync schedule\n3. Chat Thing checks for changes automatically\n4. Your bot learns the new stuff without you lifting a finger\n\nThat's it. Your pricing page changes? Bot knows. New blog post? Bot's read it. Updated your docs? Already synced.\n\n![image-6.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773318985\u002Fimage_6_82ade2b902.png)\n\n## The clever bit: Sync Diffs\n\nHere's where it gets smart.\n\nWhen Chat Thing syncs, it doesn't re-process everything from scratch. It checks what's actually changed and only syncs the new or updated content.\n\n**Why this matters:**\n\n- Uses fewer storage tokens (saves you money)\n- Syncs faster\n- You can sync more frequently without burning through your allowance\n\nIf you update one page on a 500-page website, Chat Thing syncs that one page. Not all 500.\n\n---\n\n## Best use cases for auto-sync\n\n**Documentation sites:** Docs change constantly. Auto-sync keeps your support bot accurate without anyone thinking about it.\n\n**News and blog content:** Connect an RSS feed and your bot automatically learns about new posts as they're published.\n\n**Notion workspaces:** Your team updates Notion daily. Your bot stays current with the latest processes, policies, and info.\n\n**E-commerce:** Product details, pricing, availability. All changing all the time. Auto-sync handles it.\n\n---\n\n## How to set it up\n\n1. Go to your bot's[ Data Sources tab](lhttps:\u002F\u002Fchatthing.ai\u002Fapp\u002Fauth\u002Flogin?redirect=\u002Fapp\u002Fbots)\n2. Click the three dots on any data source\n3. Choose Settings\n4. Go to the sync tab\n5. Turn on Auto-sync\n6. Set your preferred sync schedule\n7. Done\n\nYour bot now maintains itself.\n![image-7.png](https:\u002F\u002Fres.cloudinary.com\u002Fdjyjvrw5u\u002Fimage\u002Fupload\u002Fv1773319035\u002Fimage_7_04530c25d8.png)\n\n## Stop babysitting your bot\n\nThe best bots are the ones you don't have to think about. They just work, with the right information, all the time.\n\nAuto-sync makes that possible. Set it up once, and your bot stays fresh forever.\n\n**Ready to try it?** [Create a free account](https:\u002F\u002Fchatthing.ai\u002Fapp\u002Fauth\u002Fregister) and connect your first data source. Your future self will thank you.","Keep Your Bot Fresh Automatically\nStop manually updating your AI every time your docs, pricing, or blog changes. With Chat Thing’s auto-sync, your bot checks for updates on a schedule, learns only what’s changed, and always gives accurate answers—without you lifting a finger. Perfect for docs, blogs, Notion workspaces, and e-commerce. Set it once, and your bot stays up to date forever.","auto-sync-your-bot-never-gets-stale","2026-03-12T12:43:26.255Z","2026-03-23T06:51:25.128Z","2026-03-23T06:51:25.113Z","a6axwesy3s6eqqomykca89xw",{"id":411,"Title":412,"Content":413,"Description":414,"Category":10,"slug":415,"createdAt":416,"updatedAt":417,"publishedAt":418,"readTime":15,"documentId":419},45,"HR Agent: The Internal Knowledge Agent Your Team Will Actually Use","# The HR Agent Your Team Will Actually Use\n\n\"What's our holiday policy?\" \"How do I request time off?\" \"Where's the expense form?\"\n\nThese questions get asked every week. Your HR team answers the same things over and over. Your employees can't find what they need in the company wiki.\n\nWhat if there was an agent that actually knew the answers?\n\n## Why internal knowledge agents work\n\nYour company already has the answers written down somewhere. Employee handbooks. Policy docs. Notion pages. The problem is nobody can find them.\n\nAn internal agent trained on your company docs gives employees instant answers. No searching. No waiting for HR. No outdated information.\n\n## How to build one\n\n1. Connect your company [Notion workspace](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fnotion-data-source?utm_source=blog&utm_medium=content&utm_campaign=hr-bot) or [files](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Ffile-data-source?utm_source=blog&utm_medium=content&utm_campaign=hr-bot)\n2. Add your employee handbook (PDF works too)\n3. Set the prompt to be helpful and point people to HR for sensitive topics\n4. Deploy to [Slack](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fslack-bot-channel?utm_source=blog&utm_medium=content&utm_campaign=hr-bot) so employees can ask from where they already work\n\nThat's your internal HR agent. Takes about 30 minutes to set up.\n\n## What it's good at\n\n- Holiday and leave policies\n- Expense and reimbursement processes\n- Benefits and perks information\n- Onboarding checklists\n- \"Where do I find X?\" questions\n- Company process and procedures\n\n## Keep it updated\n\nConnect your [Notion workspace](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fnotion-data-source?utm_source=blog&utm_medium=content&utm_campaign=hr-bot) and enable [auto-sync](https:\u002F\u002Fchatthing.ai\u002Fdocs\u002Fwhat-is-a-data-source#automatic-syncing?utm_source=blog&utm_medium=content&utm_campaign=hr-bot). When HR updates a policy, your agent knows about it automatically.\n\n[Create a free account](https:\u002F\u002Fchatthing.ai\u002Fapp\u002Fauth\u002Fregister?utm_source=blog&utm_medium=content&utm_campaign=hr-bot) and build an internal agent your team will actually want to use.","Build an internal HR agent that answers employee questions instantly. No more searching through wikis or waiting for HR.","hr-agent-internal-knowledge-agent-your-team-will-use","2026-03-27T15:03:51.551Z","2026-04-06T16:40:18.623Z","2026-04-06T16:40:18.615Z","qeb5axf8k2n0s665cbyqt1ql"]